Forum Discussion
Intermittent internet loss Status Code 12.7.1 A transient problem has occurred
Hi John,
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
Checked that error code and it is "Aloha transmission is unsuccessful" which could also mean your dish is slightly out of alignment.
Hopefully an official rep will respond and can check your system remotely to see if there is a problem with alignment.
Hi John,
Welcome to the community and thanks for posting! I ran remote diagnostics on your site and all looks fine, no alignment issues either. We do want to monitor your system over the weekend, however, to see if this intermittent connectivity persists in the morning. To do so, please don't reboot your HughesNet modem so we can check your logs next week.
Please post back if the intermittent connectivity happens again in the mornings.
Your cooperation, patience, and understanding are much appreciated.
