Forum Discussion

ChicagoJohn's avatar
ChicagoJohn
Freshman
8 years ago

Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour.  When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem.  I've...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Hi John,

     

    I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective. 

     

    Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.

     

BirdDog's avatar
BirdDog
Assistant Professor

Checked that error code and it is "Aloha transmission is unsuccessful" which could also mean your dish is slightly out of alignment.

 

Hopefully an official rep will respond and can check your system remotely to see if there is a problem with alignment.

Liz's avatar
Liz
Moderator
8 years ago

Hi John,

 

Welcome to the community and thanks for posting! I ran remote diagnostics on your site and all looks fine, no alignment issues either. We do want to monitor your system over the weekend, however, to see if this intermittent connectivity persists in the morning. To do so, please don't reboot your HughesNet modem so we can check your logs next week.

 

Please post back if the intermittent connectivity happens again in the mornings. 

 

Your cooperation, patience, and understanding are much appreciated.

 

 

  • ChicagoJohn's avatar
    ChicagoJohn
    Freshman
    8 years ago

    Thank you, Liz. Since my post yesterday there have been no further problems.  I will not reboot per your instructions.  Although this problem has been happening intermittently over the past week when local weather conditions appear to be good, given the relatively long stretches of good performance Thursday and then late Friday through the present, I am wondering whether the problem could be related to remote weather conditions; i.e., conditions that would not be apparent from our location. I cannot say for sure that rebooting has had any real effect upon restoration of service -  it could have appeared to coincidentally.  I do know that in quite a few instances it has resolved itself with no action on our part whatsoever.

     

    Thank you for looking into our concern and for monitoring over the weekend.  We have had the service for almost a year now and have been quite happy with it on the whole.  We have seen the expected occiasional weather-related issue but nothing like this.  I will be looking forward to hearing from you sometime next week.

    • ChicagoJohn's avatar
      ChicagoJohn
      Freshman
      8 years ago

      It just happened again at 10:45 pm CDT. "12.7.1 A transmit problem has occurred." Waited and it resolved itself in five minutes without any action here.  I have not rebooted the modem per your request.  I will continue to report each instance I notice and hope you can find something in the logs.

       

  • ChicagoJohn's avatar
    ChicagoJohn
    Freshman
    8 years ago

    Our internet just went down again (system light off) at around 6 pm CST and was off for about four minutes.

    Same error code 12.7.1 "A transmit problem has occurred"

    (it is "transmit" and not "transient" -- my eyes aren't as good as they used to be :)

    It came back all by itself and we did not reboot the modem per instructions.

  • ChicagoJohn's avatar
    ChicagoJohn
    Freshman
    8 years ago

    Another instance of loss of internet just happened today, Sunday 3/12.  this time at 5:25 pm CDT (versus 6 PM CST yesterday). Same thing -- system light out and came back by itself after about five minutes.  System Status of the modem indicated "12.7.1 - A transmit problem has occurred.".  This is the same problem that has been happening only MUCH less frequently than it was while I was calling Technical Support by phone.  In those cases, it was happening 4 - 5 times per hour for extended periods of time.  However, this is ostensibly the same problem as that.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago
      ChicagoJohn wrote:

      Another instance of loss of internet just happened today, Sunday 3/12.  this time at 5:25 pm CDT (versus 6 PM CST yesterday). Same thing -- system light out and came back by itself after about five minutes.  System Status of the modem indicated "12.7.1 - A transmit problem has occurred.".  This is the same problem that has been happening only MUCH less frequently than it was while I was calling Technical Support by phone.  In those cases, it was happening 4 - 5 times per hour for extended periods of time.  However, this is ostensibly the same problem as that.

      It's interesting that both you and MSmith are located in Illinois and having the same problem.  You both might be on the same beam (21 or 22, perhaps).  I don't know if this is just coincidence or not, but it's still interesting.  

      • ChicagoJohn's avatar
        ChicagoJohn
        Freshman
        8 years ago
        GabeU wrote:
        ChicagoJohn wrote:

        Another instance of loss of internet just happened today, Sunday 3/12.  this time at 5:25 pm CDT (versus 6 PM CST yesterday). Same thing -- system light out and came back by itself after about five minutes.  System Status of the modem indicated "12.7.1 - A transmit problem has occurred.".  This is the same problem that has been happening only MUCH less frequently than it was while I was calling Technical Support by phone.  In those cases, it was happening 4 - 5 times per hour for extended periods of time.  However, this is ostensibly the same problem as that.

        It's interesting that both you and MSmith are located in Illinois and having the same problem.  You both might be on the same beam (21 or 22, perhaps).  I don't know if this is just coincidence or not, but it's still interesting.  

        Thanks for making that observation.  At this point it seems to make sense to grasp at any straw that presents itself.  Liz said she would be looking further into this, so I'm reporting each instance and not rebooting the modem as she requested.  Maybe the fact that MSmith is in Illinois too will be of help to Liz in diagnosing the "A transmit problem has occurred" issue.