Forum Discussion

ChicagoJohn's avatar
ChicagoJohn
Freshman
9 years ago
Solved

Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour.  When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem.  I've...
Performance
  • Liz's avatar
    Liz
    9 years ago

    Hi John,

     

    I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective. 

     

    Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.

     

MSmith's avatar
MSmith
Sophomore
9 years ago

Chicagojohn,

Good to know that I'm not the only one with problem. I fear that this issue is much wider than anyone is willing to admit.  I live mid-state Illinois, and NO it's NOT the weather!  Had a tech out yesterday 3-10-17.  He replaced the radio on the dish.  The problem reappeared today.  Only cost me $125.00 for no repair.