Forum Discussion

ChicagoJohn's avatar
ChicagoJohn
Freshman
8 years ago

Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour.  When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem.  I've...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Hi John,

     

    I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective. 

     

    Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.

     

ChicagoJohn's avatar
ChicagoJohn
Freshman
8 years ago

Reporting the second drop we've noticed today.  Time 7:13 pm CST. Down 10 minutes after slowing to a crawl for about 1 minute. Same code "12.7.1 A transmission prolem has occurred". Recovered after 10 minutes.  Weather clear under a large high pressure area over Chicago. Only bad weather on national weather map is in Pacific Northwest.