Forum Discussion
Intermittent internet loss Status Code 12.7.1 A transient problem has occurred
A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour. When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem. I've...
Hi John,
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
Saturday 3/18/17 at 2:15 pm CDT "12.7.1 A transmit problem has occurred". resolved itself after approximately 5 minutes with no action on our part.
The Modems are usually rather chatty in that they log a lot short term conditions. The key is the frequency and duration of the conditions.
Looking at the manual on yours, it seems that this is tough one to get a handle on.
This one looks like it will need one of the higher level folks.
