Forum Discussion

ChicagoJohn's avatar
ChicagoJohn
Freshman
8 years ago

Intermittent internet loss Status Code 12.7.1 A transient problem has occurred

A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour.  When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem.  I've...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Hi John,

     

    I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective. 

     

    Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.

     

ChicagoJohn's avatar
ChicagoJohn
Freshman
8 years ago

Saturday 3/18/17 at 2:15 pm CDT "12.7.1 A transmit problem has occurred". resolved itself after approximately 5 minutes with no action on our part.

  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    8 years ago

    The Modems are usually rather chatty in that they log a lot short term conditions. The key is the frequency and duration of the conditions.

    Looking at the manual on yours, it seems that this is tough one to get a handle on.

     

    This one looks like it will need one of the higher level folks.