Intermittent internet loss Status Code 12.7.1 A transient problem has occurred
A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour. When this happens, we get the Status Code of "12.7.1 A transient problem has occurred" from the modem. I've...
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
Thanks so much for sticking with this, Liz. Customer service like this fosters customer loyalty. We noted three instances of the issue yesterday, 3/23/17. They occurred at 5:55 am, 6:22 am, and 10:10 am?(I forgot to note am or pm and now don't recall which it was). In all cases, the 12.7.1 status code was observed and the problem resolved itself after about five minutes.
We have decided to switch to Gen5, and the technician visit is scheduled for Monday morning. But I will continue to monitor our situation until then as you've requested and I'll provide you with an incident report covering the intervening period. Hopefully it will be zero, and I hope this resolves the issue for all of the others who've experienced it. Intermittent, inpredictable problems like this are particularly hard to diagnose.
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
Well, no instances were observed since yesterday morning (3/24/17) when the engineering change was implemented. That's great. If this lasts today and tomorrow, I think we'll be able to say with a high degree of confidence that the engineering change has resolved the problem, and I'll be able to click on the "resolved" button before moving on to Gen5. Hopefully the other folks who have been reporting this problem will provide their feedback as well.
So far. so good !!
We are in an age of acceleration in technology, and I think we are often construing our experience upon the model of our experience with purely mechanical systems -- products like toasters and refrigerators. But when we stop for a moment to consider just what is going on with a system like Hughesnet, it's actually kind of breathtaking that it works at all, let alone as reliably as it does.
So problems in such a profoundly complex system are to be expected. What makes this into a viable commercial enterprise then is the ability of the human parts of the system to interact in recoginzing and correct problems when they occur, as they inevitabely will. And for me, as long as I can see that happening, it's far less important that it happens in the first place or that it isn't fixed instantly.
In working through this particular case, I've experienced a wide spectrum of responses ranging from the initial "technical service" phone responses "we're sending you a new modem" and "we don't know what the problem is and we can't do anything to fix it" and "what do you want me to do - I'm not a technician. well can you transfer me to one? no, I'm afraid that won't be possible." to my last ditch decision to try posting the problem here on the Community and then finding out it was not just me and being fortunate enough to get Liz's attention.
In conclusion, we're all part of something that is quite complex, and a lot can go wrong, both in the technology and on the human side. We must give kudos to Hughesnet to operate a business within such as context !
Final report on this problem, first thing Monday morning. I'm keeping my fingers crossed.
"We are in an age of acceleration in technology, and I think we are often construing our experience upon the model of our experience with purely mechanical systems -- products like toasters and refrigerators. But when we stop for a moment to consider just what is going on with a system like Hughesnet, it's actually kind of breathtaking that it works at all, let alone as reliably as it does."
I'm happy to report zero incidents of the problem since the engineering change made Friday morning was announced. Since we had been seeing at least 2-3 per day prior, seeing none following the change is very strong evidence that the change has fixed the problem, and I have clicked on the "accept as solution".
Good timing as we are switching over to Gen5 this morning :) Thanks Liz and Hughesnet !
That's wonderful to hear, John! Thank you for taking the time to post in the community and to share your thoughts, it's good to see. I'm glad to have helped, please don't be a stranger.
That's wonderful to hear, John! Thank you for taking the time to post in the community and to share your thoughts, it's good to see. I'm glad to have helped, please don't be a stranger.
This was my first time interacting with the community in conection with a problem, and I'll definitely visit it regularly; looks to be a great place to learn.
Gen5 is good so far. With TestMy.net we're seeing 20 Gbps download and 1.4 Gbps upload, a significant improvement versus Gen4. Thanks again, Liz.
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internet loss Status Code 12.7.1 A transient problem has occurred","id":"message:73349","revisionNum":1,"repliesCount":56,"author":{"__ref":"User:user:34778"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:73349"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:73349"},"body@stripHtml({\"truncateLength\":200})":" A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour. When this happens, we get the Status Code of \"12.7.1 A transient problem has occurred\" from the modem. I've...","body@stringLength":"797","rawBody":"
A week ago our internet started dropping sporadically, sometimes 4 or 5 times in an hour. When this happens, we get the Status Code of \"12.7.1 A transient problem has occurred\" from the modem. I've called tech support many times and most recently they sent a new modem which was installed yesterday and we had no problems throughout the day, but this morning it's happening again with 6 drops in three hours this morning and three calls so far to tech support. By the time it gets to the advanced tech support people, it has come back and they say they can't diagnose the problem after it has resolved itself. We've had the service for almost a year with generally good results until this started happening a week ago. Any help or advice would be appreciated !
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Hi John,
\n
\n
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
\n
\n
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
\n
","body@stringLength":"496","rawBody":"
Hi John,
\n
\n
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
\n
\n
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
\n
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Intermittent internet loss Status Code 12.7.1 A transient problem has occurred","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:74684"},"body":"
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
Thanks so much for sticking with this, Liz. Customer service like this fosters customer loyalty. We noted three instances of the issue yesterday, 3/23/17. They occurred at 5:55 am, 6:22 am, and 10:10 am?(I forgot to note am or pm and now don't recall which it was). In all cases, the 12.7.1 status code was observed and the problem resolved itself after about five minutes.
We have decided to switch to Gen5, and the technician visit is scheduled for Monday morning. But I will continue to monitor our situation until then as you've requested and I'll provide you with an incident report covering the intervening period. Hopefully it will be zero, and I hope this resolves the issue for all of the others who've experienced it. Intermittent, inpredictable problems like this are particularly hard to diagnose.
Thanks again.
","body@stringLength":"1459","rawBody":"
wrote:
Good morning,
The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement.
Your cooperation, patience, and understanding are much appreciated.
Thanks so much for sticking with this, Liz. Customer service like this fosters customer loyalty. We noted three instances of the issue yesterday, 3/23/17. They occurred at 5:55 am, 6:22 am, and 10:10 am?(I forgot to note am or pm and now don't recall which it was). In all cases, the 12.7.1 status code was observed and the problem resolved itself after about five minutes.
We have decided to switch to Gen5, and the technician visit is scheduled for Monday morning. But I will continue to monitor our situation until then as you've requested and I'll provide you with an incident report covering the intervening period. Hopefully it will be zero, and I hope this resolves the issue for all of the others who've experienced it. Intermittent, inpredictable problems like this are particularly hard to diagnose.
Thanks again.
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Emails #13 and #14 mentioned here did eventually come through at 5:06AM and 5:07AM, respectively.
I just sent direct to MSN tests #15 and #16, and like tests #9 and #10 mentioned here, they failed, though unlike those two, these two failed immediately.
","body@stringLength":"1252","rawBody":"
Emails #13 and #14 mentioned here did eventually come through at 5:06AM and 5:07AM, respectively.
I just sent direct to MSN tests #15 and #16, and like tests #9 and #10 mentioned here, they failed, though unlike those two, these two failed immediately.
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Hi Gabe!
\n\n
\n\n
An adjustment was made, please let me know if forwards and emails to MSN are working normally now.
\n\n
\n\n
Regarding the sending order, MSN also controls how traffic flows and this can affect the order in which e-mails are delivered.
\n\n
\n\n
-Liz
","body@stringLength":"321","rawBody":"
Hi Gabe!
\n\n
\n\n
An adjustment was made, please let me know if forwards and emails to MSN are working normally now.
\n\n
\n\n
Regarding the sending order, MSN also controls how traffic flows and this can affect the order in which e-mails are delivered.
\n\n
\n\n
-Liz
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I just tried two direct to MSN emails and they went right through.
However, whatever they did now stopped my Community notifications being sent to my hughes email. SMH.
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Thanks Gabe! Looks like the notifications also stopped going to maratsade. We're working on this; I'll keep you both updated.
Thanks Gabe! Looks like the notifications also stopped going to . We're working on this; I'll keep you both updated.
\n\n
\n\n
-Liz
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:130486_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:130537":{"__typename":"ModerationData","id":"moderation_data:130537","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:130537":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16464"},"id":"message:130537","revisionNum":1,"uid":130537,"depth":40,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:130471"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:130537"},"body":"
Hi Gabe,
\n\n
\n\n
Without having to rely on receiving an email notification from the community since that's a whole other issue now, can you please check if you can forward any other email to MSN?
Without having to rely on receiving an email notification from the community since that's a whole other issue now, can you please check if you can forward any other email to MSN?
\n\n
\n\n
I'll send you a test e-mail to forward.
\n\n
\n\n
-Liz
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:130537_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:130538":{"__typename":"ModerationData","id":"moderation_data:130538","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:130538":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:130538","revisionNum":1,"uid":130538,"depth":41,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:130537"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:130538"},"body":"
I tried manually forwarding your message to MSN, but it did not make it. No failure notice.
However, I changed the automatic forwarding at hughes.net back from Gmail to MSN, then sent two messages from Gmail to hughes.net and they DID forward to MSN.
I then sent four direct emails from hughes.net MSN. Tests 19, 20, 21 and 22. Thus far, tests 19, 21 and 22 have come through. Test 20 has not. Those three came through immediately, as did the two forwards. Test 20 has not given a failure notice.
I tried manually forwarding your message to MSN, but it did not make it. No failure notice.
However, I changed the automatic forwarding at hughes.net back from Gmail to MSN, then sent two messages from Gmail to hughes.net and they DID forward to MSN.
I then sent four direct emails from hughes.net MSN. Tests 19, 20, 21 and 22. Thus far, tests 19, 21 and 22 have come through. Test 20 has not. Those three came through immediately, as did the two forwards. Test 20 has not given a failure notice.
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Thanks Gabe, so it seems it's mostly working, but a couple of emails (one fwd, one direct) haven't arrived yet. I'll relay this to the e-mail admins.
Thanks Gabe, so it seems it's mostly working, but a couple of emails (one fwd, one direct) haven't arrived yet. I'll relay this to the e-mail admins.
\n\n
\n\n
-Liz
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:130541_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:130569":{"__typename":"ModerationData","id":"moderation_data:130569","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:130569":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:130569","revisionNum":2,"uid":130569,"depth":43,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:130541"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:130569"},"body":"
Direct to MSN email test #20 and the forwarded email made it through to MSN today at 11:21AM and 11:22AM, respectively. A little over 18 hours after being sent.
I tried two direct emails to MSN and, with my hughes.net forwarding set back to MSN, three automatic forwards originating from Gmail (Gmail >> Hughes >> MSN). Everything came through at MSN, though the first of the forwards was slightly delayed (30 seconds or so).
When I first signed into email the Inbox number issue went away after I deleted the one email that was still in the inbox (the forward request from yesterday). I then closed email and reopened it, and that pesky 32 was back. After that I performed the above tests.
Still no Community notifications being sent to my hughes email.
Direct to MSN email test #20 and the forwarded email made it through to MSN today at 11:21AM and 11:22AM, respectively. A little over 18 hours after being sent.
I tried two direct emails to MSN and, with my hughes.net forwarding set back to MSN, three automatic forwards originating from Gmail (Gmail >> Hughes >> MSN). Everything came through at MSN, though the first of the forwards was slightly delayed (30 seconds or so).
When I first signed into email the Inbox number issue went away after I deleted the one email that was still in the inbox (the forward request from yesterday). I then closed email and reopened it, and that pesky 32 was back. After that I performed the above tests.
Still no Community notifications being sent to my hughes email.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:130569_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:17171":{"__typename":"User","id":"user:17171","uid":17171,"login":"Amanda","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-05-13T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNzE3MS0xN2k5M0YyQUIyMjMwQzVEQzFB"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:17171"},"ModerationData:moderation_data:130669":{"__typename":"ModerationData","id":"moderation_data:130669","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:130669":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17171"},"id":"message:130669","revisionNum":1,"uid":130669,"depth":44,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:130569"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:130669"},"body":"
Hi Gabe
\n\n
\n\n
I checked in with the email team yesterday and learned the following - my apologies if Liz has already explained some or all of this:
\n\n
\n\n
Our email provider was able to reproduce this issue and confirmed they can manually resolve these instances. However, they did say they would prefer to roll out a permanent fix rather than handling these one by one (which doesn't solve the problem as a whole). I do not have an ETA to give you on when that fix will be out, since it doesn't seem that they've developed the fix itself yet. In any case, I think it is at least notable they've reproduced it, which (if they can't) is 99% of the reason we cannot progress to solutions.
I checked in with the email team yesterday and learned the following - my apologies if Liz has already explained some or all of this:
\n\n
\n\n
Our email provider was able to reproduce this issue and confirmed they can manually resolve these instances. However, they did say they would prefer to roll out a permanent fix rather than handling these one by one (which doesn't solve the problem as a whole). I do not have an ETA to give you on when that fix will be out, since it doesn't seem that they've developed the fix itself yet. In any case, I think it is at least notable they've reproduced it, which (if they can't) is 99% of the reason we cannot progress to solutions.
\n\n
\n\n
Hope you are well
\n\n
\n\n
Amanda
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:130669_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:130690":{"__typename":"ModerationData","id":"moderation_data:130690","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:130690":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:130690","revisionNum":1,"uid":130690,"depth":45,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:130669"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:130690"},"body":"
Thank you for the updated info. I certainly appreciate it. 🙂
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Hey Gabe,
\n\n
\n\n
Just wanted to pop in and see if you have checked on this bug recently? I received a notification that it should be fixed now. Unclear on if its across the board/permanent, but I will find out.
Just wanted to pop in and see if you have checked on this bug recently? I received a notification that it should be fixed now. Unclear on if its across the board/permanent, but I will find out.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:130751_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:130752":{"__typename":"ModerationData","id":"moderation_data:130752","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:130752":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17171"},"id":"message:130752","revisionNum":1,"uid":130752,"depth":46,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:130690"},"conversation":{"__ref":"Conversation:conversation:129224"},"subject":"Re: Community notification emails have stopped.","moderationData":{"__ref":"ModerationData:moderation_data:130752"},"body":"
Just realized I didn't clarify - the issue that should be resolved is forwarding to MSN. Are you able to do that now?
Just realized I didn't clarify - the issue that should be resolved is forwarding to MSN. Are you able to do that now?
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Yep! As of this evening, both automatic forwarding from hughes to MSN and direct emails from hughes to MSN are working. 🙂
Now, if there were only some Community Notifications to forward. 😁
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Hi Gabe,
\n\n
\n\n
Glad to see the forwards and direct mails to MSN are working again. That's still the case now?
\n\n
\n\n
Regarding the community email notifications, we're working on that and hope to get an explanation and resolution for why this keeps happening. I'll keep you posted!
Glad to see the forwards and direct mails to MSN are working again. That's still the case now?
\n\n
\n\n
Regarding the community email notifications, we're working on that and hope to get an explanation and resolution for why this keeps happening. I'll keep you posted!
\n\n
\n\n
-Liz
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Ironically enough, not only does the forwarding appear to still be working, but your reply here is the first Community notification email I've received in quite some time.
Ironically enough, not only does the forwarding appear to still be working, but your reply here is the first Community notification email I've received in quite some time.
I hope it continues. 🙂
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:o
\n\n
\n\n
\n\n
Well that's good! We're having a meeting today that touches on this topic, so I expect an update on what happened.
Well that's good! We're having a meeting today that touches on this topic, so I expect an update on what happened.
\n\n
\n\n
-Liz
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Notifications are still not working for me. Last one I got was Dec 15.
Notifications are still not working for me. Last one I got was Dec 15.
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OK, good to know, thanks maratsade! I'm looking forward to the call with all the involved teams to understand why this keeps happening. I'll keep you posted.
OK, good to know, thanks maratsade! I'm looking forward to the call with all the involved teams to understand why this keeps happening. I'll keep you posted.
\n\n
\n\n
-Liz
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I also was surprised to see Community Notification emails in my inbox starting
1/4/2021 12:24 PM
I got 5, last one 1/4/2021 1:00 PM
EDIT: I got 6, last one 1/5/2021 1:15 PM
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Some notifications are now coming through, though not all.
Some notifications are now coming through, though not all.
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It's just something I learned how to do a few months back and have been using it, probably too often.
If you press Win + . you'll see a bunch of options.
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Good morning folks,
\n\n
\n\n
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
\n\n
\n\n
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
\n\n
\n\n
Your cooperation, patience, and understanding are much appreciated.
Thank you for your patience while we continue to investigate. While we currently can resolve this issue as it pops up on a user by user basis, we're still working on pinpointing the root cause of this forum notification issue to apply a permanent and universal solution. I'll keep this thread updated on news as we get it.
\n\n
\n\n
If you notice your e-mail notifications not arriving when you should be receiving them, please let me know ASAP; posting in here is fine. Include the approximate date and time of the notification received in the community that didn't arrive as an e-mail notification.
\n\n
\n\n
Your cooperation, patience, and understanding are much appreciated.
\n\n
\n\n
Thanks,
\n\n
Liz
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If you press Win + . you'll see a bunch of options.
OK, Ill bite.
I have to ask.
I have a Start menu key, and a \"most used\" key. But I have no special keyboard key \"Win\"
Where is it?
I am also using Win7
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I don't think you have the key in Win 7. Here's what it looks like:
I don't think you have the key in Win 7. Here's what it looks like:
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It's your Start Menu key. It's also called the Windows key.
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Intermittent internet loss Status Code 12.7.1 A transient problem has occurred","moderationData":{"__ref":"ModerationData:moderation_data:74733"},"body":"
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
Well, no instances were observed since yesterday morning (3/24/17) when the engineering change was implemented. That's great. If this lasts today and tomorrow, I think we'll be able to say with a high degree of confidence that the engineering change has resolved the problem, and I'll be able to click on the \"resolved\" button before moving on to Gen5. Hopefully the other folks who have been reporting this problem will provide their feedback as well.
So far. so good !!
We are in an age of acceleration in technology, and I think we are often construing our experience upon the model of our experience with purely mechanical systems -- products like toasters and refrigerators. But when we stop for a moment to consider just what is going on with a system like Hughesnet, it's actually kind of breathtaking that it works at all, let alone as reliably as it does.
So problems in such a profoundly complex system are to be expected. What makes this into a viable commercial enterprise then is the ability of the human parts of the system to interact in recoginzing and correct problems when they occur, as they inevitabely will. And for me, as long as I can see that happening, it's far less important that it happens in the first place or that it isn't fixed instantly.
In working through this particular case, I've experienced a wide spectrum of responses ranging from the initial \"technical service\" phone responses \"we're sending you a new modem\" and \"we don't know what the problem is and we can't do anything to fix it\" and \"what do you want me to do - I'm not a technician. well can you transfer me to one? no, I'm afraid that won't be possible.\" to my last ditch decision to try posting the problem here on the Community and then finding out it was not just me and being fortunate enough to get Liz's attention.
In conclusion, we're all part of something that is quite complex, and a lot can go wrong, both in the technology and on the human side. We must give kudos to Hughesnet to operate a business within such as context !
Final report on this problem, first thing Monday morning. I'm keeping my fingers crossed.
I really appreciate you continuing to monitor your performance over the weekend even though you're getting Gen 5 Monday. Your feedback would be useful to our engineers and would further validate that the fix was effective.
Also, thank you for your compliment, it means a lot to me.:cathappy: Don't hesitate to post back in the community about your Gen 5 experience, and let us know if you have any other concerns.
Well, no instances were observed since yesterday morning (3/24/17) when the engineering change was implemented. That's great. If this lasts today and tomorrow, I think we'll be able to say with a high degree of confidence that the engineering change has resolved the problem, and I'll be able to click on the \"resolved\" button before moving on to Gen5. Hopefully the other folks who have been reporting this problem will provide their feedback as well.
So far. so good !!
We are in an age of acceleration in technology, and I think we are often construing our experience upon the model of our experience with purely mechanical systems -- products like toasters and refrigerators. But when we stop for a moment to consider just what is going on with a system like Hughesnet, it's actually kind of breathtaking that it works at all, let alone as reliably as it does.
So problems in such a profoundly complex system are to be expected. What makes this into a viable commercial enterprise then is the ability of the human parts of the system to interact in recoginzing and correct problems when they occur, as they inevitabely will. And for me, as long as I can see that happening, it's far less important that it happens in the first place or that it isn't fixed instantly.
In working through this particular case, I've experienced a wide spectrum of responses ranging from the initial \"technical service\" phone responses \"we're sending you a new modem\" and \"we don't know what the problem is and we can't do anything to fix it\" and \"what do you want me to do - I'm not a technician. well can you transfer me to one? no, I'm afraid that won't be possible.\" to my last ditch decision to try posting the problem here on the Community and then finding out it was not just me and being fortunate enough to get Liz's attention.
In conclusion, we're all part of something that is quite complex, and a lot can go wrong, both in the technology and on the human side. We must give kudos to Hughesnet to operate a business within such as context !
Final report on this problem, first thing Monday morning. I'm keeping my fingers crossed.
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\"We are in an age of acceleration in technology, and I think we are often construing our experience upon the model of our experience with purely mechanical systems -- products like toasters and refrigerators. But when we stop for a moment to consider just what is going on with a system like Hughesnet, it's actually kind of breathtaking that it works at all, let alone as reliably as it does.\"
\"We are in an age of acceleration in technology, and I think we are often construing our experience upon the model of our experience with purely mechanical systems -- products like toasters and refrigerators. But when we stop for a moment to consider just what is going on with a system like Hughesnet, it's actually kind of breathtaking that it works at all, let alone as reliably as it does.\"
Yes, exactly! Well put.
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I'm happy to report zero incidents of the problem since the engineering change made Friday morning was announced. Since we had been seeing at least 2-3 per day prior, seeing none following the change is very strong evidence that the change has fixed the problem, and I have clicked on the \"accept as solution\".
Good timing as we are switching over to Gen5 this morning :) Thanks Liz and Hughesnet !
I'm happy to report zero incidents of the problem since the engineering change made Friday morning was announced. Since we had been seeing at least 2-3 per day prior, seeing none following the change is very strong evidence that the change has fixed the problem, and I have clicked on the \"accept as solution\".
Good timing as we are switching over to Gen5 this morning :) Thanks Liz and Hughesnet !
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That's wonderful to hear, John! Thank you for taking the time to post in the community and to share your thoughts, it's good to see. I'm glad to have helped, please don't be a stranger.
That's wonderful to hear, John! Thank you for taking the time to post in the community and to share your thoughts, it's good to see. I'm glad to have helped, please don't be a stranger.
\n
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That's wonderful to hear, John! Thank you for taking the time to post in the community and to share your thoughts, it's good to see. I'm glad to have helped, please don't be a stranger.
This was my first time interacting with the community in conection with a problem, and I'll definitely visit it regularly; looks to be a great place to learn.
Gen5 is good so far. With TestMy.net we're seeing 20 Gbps download and 1.4 Gbps upload, a significant improvement versus Gen4. Thanks again, Liz.
That's wonderful to hear, John! Thank you for taking the time to post in the community and to share your thoughts, it's good to see. I'm glad to have helped, please don't be a stranger.
This was my first time interacting with the community in conection with a problem, and I'll definitely visit it regularly; looks to be a great place to learn.
Gen5 is good so far. With TestMy.net we're seeing 20 Gbps download and 1.4 Gbps upload, a significant improvement versus Gen4. Thanks again, Liz.
