Forum Discussion

MSmith's avatar
MSmith
Sophomore
8 years ago

Intermittent internet loss Status code 12.7.1 A transmit problem has occured

Hi all, I've made comments to Chicagojohn's post over the past week.  My connection issues, like his continue.  A repairman came out on 3-10-17 and replaced the radio on the dish with the hope that ...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Good morning,

     

    The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement. 

     

    Your cooperation, patience, and understanding are much appreciated.

     

  • Liz's avatar
    Liz
    8 years ago

    Hi Michael,

     

    You're very welcome. Please check your PMs and feel free to come back to the community if you need anything or would like to help others.

     

  • MSmith's avatar
    MSmith
    8 years ago
    Liz wrote:

    Good morning,

     

    The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement. 

     

    Your cooperation, patience, and understanding are much appreciated.

     

    No outages since the fix on Friday.  Even with overcast skies, light rain, and at times dense fog.  All is well.  Thanks again. 

MSmith's avatar
MSmith
Sophomore

Sunday 3/19

Down once again at 10:55 through 11:03 am.  Same code, clear skies.

JerryJ's avatar
JerryJ
New Poster
8 years ago
I've had the same issue for 3 weeks. Had a repairman out last Wednesday and he reported that tech support told him the issue was with their Jupiter satellite and they were attempting to resolve it. He said it should have been repaired as of that day but this afternoon I've had the issue again. It's the first time in over 2 years I've had any problems with them. Their help desk has no clue. Hopefully it's resolved soon since where I live options are very limited.
  • MSmith's avatar
    MSmith
    Sophomore
    8 years ago

    I'm courious about what part of the country you live in.  Do you mind sharing?

  • MSmith's avatar
    MSmith
    Sophomore
    8 years ago
    JerryJ wrote:
    I've had the same issue for 3 weeks. Had a repairman out last Wednesday and he reported that tech support told him the issue was with their Jupiter satellite and they were attempting to resolve it. He said it should have been repaired as of that day but this afternoon I've had the issue again. It's the first time in over 2 years I've had any problems with them. Their help desk has no clue. Hopefully it's resolved soon since where I live options are very limited.

    JerryJ

    I'm courious about what part of the country you live in.  Do you mind sharing?

    • JerryJ's avatar
      JerryJ
      New Poster
      8 years ago
      Yep I reside in northwest Illinois.
      • MSmith's avatar
        MSmith
        Sophomore
        8 years ago
        JerryJ wrote:
        Yep I reside in northwest Illinois.

        Howdy neighbor,

        You're the third person that I'm aware of with this problem from the northern half of IL.  I think there is a connection.  But I am the dumb one in this mix.