Forum Discussion

MSmith's avatar
MSmith
Sophomore
8 years ago

Intermittent internet loss Status code 12.7.1 A transmit problem has occured

Hi all, I've made comments to Chicagojohn's post over the past week.  My connection issues, like his continue.  A repairman came out on 3-10-17 and replaced the radio on the dish with the hope that ...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Good morning,

     

    The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement. 

     

    Your cooperation, patience, and understanding are much appreciated.

     

  • Liz's avatar
    Liz
    8 years ago

    Hi Michael,

     

    You're very welcome. Please check your PMs and feel free to come back to the community if you need anything or would like to help others.

     

  • MSmith's avatar
    MSmith
    8 years ago
    Liz wrote:

    Good morning,

     

    The fix was rolled out this morning on beams 21 and 29. Please monitor your performance over the next few days and let me know if you see any significant improvement. 

     

    Your cooperation, patience, and understanding are much appreciated.

     

    No outages since the fix on Friday.  Even with overcast skies, light rain, and at times dense fog.  All is well.  Thanks again. 

MSmith's avatar
MSmith
Sophomore

Liz,

 

Thanks for your work on this.  Hoping to see improvements while we also wait for the GEN 5 upgrade.  I will report losses in service that we experience in the interim.

 

Now a related question.  Do you have any pull with the financial department?  During the course of this problem we had two techs come to the house to attempt repairs that were not successful.  I currently have a $125.00 charge on my account that I really wish could be removed.

 

Thanks for any help.

 

Liz's avatar
Liz
Moderator
8 years ago

Hi Michael,

 

You're very welcome. Please check your PMs and feel free to come back to the community if you need anything or would like to help others.