Forum Discussion
Solved
Internet connection or voice
Lost internet connection and voice spoke with a rep to troubleshoot needed state code from system control center couldn't access this code because of no internet. Where can I get or how can I get this...
- The new modem fixed the internet but im still not able to receive incoming calls
Hi tigersdad5,
Thanks for reaching out. Mark's suggestion will help you find the state code. This is what we use to help troubleshoot your technical concerns. I just ran diagnostics on your site and I'm unable to communicate with your modem. Let's replace it and see if we can get you back online. I'm shipping you a complimentary modem, please expect it in a few days. Here are instructions on how to replace your modem. You can use the box in which the new modem arrives to return the old one; there's a return label in the outer pouch.
- Great how is the modem mailed so i know what to look for
We use UPS to ship. :)
- The new modem fixed the internet but im still not able to receive incoming calls
