hellovolchitsa
Okay, your Gateway is located in Santa Clara, CA, so if you're ever having connection issues or an outright outage and you can still get on the net in some way, you can check the weather there. Your gateway is the collection point for your signal on the "other side" of the satellite, and like the dish at your home it's susceptible to bad weather, though it usually takes a bit more to affect it due to being a larger dish with a stronger signal. Right now it's only cloudy in Santa Clara, so it's doubtful that the weather there is contributing to your issue, though it's still possible. And being that it's been happening for over a month, it's even less likely that this is the cause, even at the current time.
Your satellite signal strength is pretty good, so it's unlikely that this is the cause of the issue, though only the reps can say for sure. They'll likely be the ones who are going to have to help you, as there doesn't seem to be any obvious causes, or any cause that a fellow subscriber like myself can see. The reps here are on M-F from approximately 9AM to 6PM EST, and they usually reply within a day. When they see your post they'll likely want to run remote diagnostics on your HughesNet equipment before replying, so it would be best to leave the modem plugged in so that they can do so. Some people unplug theirs when they aren't using the service, so this is why I mention it.
They should reply tomorrow. Sorry I couldn't be of more help. :(
Liz Damian
