Forum Discussion
Internet Disconnecting Randomly
Hello! I've sent two emails about this. One email gave me a stereotypical "It's Fair Access Policy, I gave you more data, it should be fixed." The second email has no response yet. I am in FAP. Norm...
After further troubleshooting, I was unable to find any issues with the equipment or signal. I did, however, reset a few things on the modem side. Please let me know if you see any improvements over the next day or so. If there is still no improvement, we will need to have a case escalated to our advanced technical support.
-Damian
On this page, what do you see for your Satellite Receive Signal Strength in the WAN Info box on the bottom left?
You can see what beam and satellite you're on in the Satellite box on this page. If you can tell me which beam and satellite I can tell you your Gateway location, which can be important to know when looking to see if inclement weather can be the cause of a given issue you're experiencing.
Satellite Receive Signal Strength 99 Data Packets Received 8831 Control Packets Received 184594 Bursts Transmitted 986 Packets Transmitted 3855 Satellite Name EchoStar-19-NAD Gateway ID 16 Beam ID 83 Outroute ID 2
I think this is what you were looking for! Yesterday, it was a perfectly clear day (absolutely no clouds in the morning, etc.) and it was doing that. But it's been doing it for over a month, regardless of weather, sadly.Okay, your Gateway is located in Santa Clara, CA, so if you're ever having connection issues or an outright outage and you can still get on the net in some way, you can check the weather there. Your gateway is the collection point for your signal on the "other side" of the satellite, and like the dish at your home it's susceptible to bad weather, though it usually takes a bit more to affect it due to being a larger dish with a stronger signal. Right now it's only cloudy in Santa Clara, so it's doubtful that the weather there is contributing to your issue, though it's still possible. And being that it's been happening for over a month, it's even less likely that this is the cause, even at the current time.
Your satellite signal strength is pretty good, so it's unlikely that this is the cause of the issue, though only the reps can say for sure. They'll likely be the ones who are going to have to help you, as there doesn't seem to be any obvious causes, or any cause that a fellow subscriber like myself can see. The reps here are on M-F from approximately 9AM to 6PM EST, and they usually reply within a day. When they see your post they'll likely want to run remote diagnostics on your HughesNet equipment before replying, so it would be best to leave the modem plugged in so that they can do so. Some people unplug theirs when they aren't using the service, so this is why I mention it.
They should reply tomorrow. Sorry I couldn't be of more help. :(
Thank you so much for your prompt reply! I wondered if it might be the equipment, or something. I honestly thought it was my desktop, but it consistently happens across all my devices, and I can't even access the System Control Center on anything else when it occurs.
My stuff is never unplugged, so they can run whatever, whenever! Hopefully that clears up the issue.
Thank you so much again!
