Forum Discussion
Internet Disconnecting Randomly
After further troubleshooting, I was unable to find any issues with the equipment or signal. I did, however, reset a few things on the modem side. Please let me know if you see any improvements over the next day or so. If there is still no improvement, we will need to have a case escalated to our advanced technical support.
-Damian
On this page, what do you see for your Satellite Receive Signal Strength in the WAN Info box on the bottom left?
You can see what beam and satellite you're on in the Satellite box on this page. If you can tell me which beam and satellite I can tell you your Gateway location, which can be important to know when looking to see if inclement weather can be the cause of a given issue you're experiencing.
| Satellite Receive Signal Strength | 99 |
| Data Packets Received | 8831 |
| Control Packets Received | 184594 |
| Bursts Transmitted | 986 |
| Packets Transmitted | 3855 |
| Satellite Name | EchoStar-19-NAD |
| Gateway ID | 16 |
| Beam ID | 83 |
| Outroute ID | 2 |
I think this is what you were looking for! Yesterday, it was a perfectly clear day (absolutely no clouds in the morning, etc.) and it was doing that. But it's been doing it for over a month, regardless of weather, sadly.
