Hello! I've sent two emails about this. One email gave me a stereotypical "It's Fair Access Policy, I gave you more data, it should be fixed." The second email has no response yet. I am in FAP. Norm...
After further troubleshooting, I was unable to find any issues with the equipment or signal. I did, however, reset a few things on the modem side. Please let me know if you see any improvements over the next day or so. If there is still no improvement, we will need to have a case escalated to our advanced technical support.
I think this is what you were looking for! Yesterday, it was a perfectly clear day (absolutely no clouds in the morning, etc.) and it was doing that. But it's been doing it for over a month, regardless of weather, sadly.
Okay, your Gateway is located in Santa Clara, CA, so if you're ever having connection issues or an outright outage and you can still get on the net in some way, you can check the weather there. Your gateway is the collection point for your signal on the "other side" of the satellite, and like the dish at your home it's susceptible to bad weather, though it usually takes a bit more to affect it due to being a larger dish with a stronger signal. Right now it's only cloudy in Santa Clara, so it's doubtful that the weather there is contributing to your issue, though it's still possible. And being that it's been happening for over a month, it's even less likely that this is the cause, even at the current time.
Your satellite signal strength is pretty good, so it's unlikely that this is the cause of the issue, though only the reps can say for sure. They'll likely be the ones who are going to have to help you, as there doesn't seem to be any obvious causes, or any cause that a fellow subscriber like myself can see. The reps here are on M-F from approximately 9AM to 6PM EST, and they usually reply within a day. When they see your post they'll likely want to run remote diagnostics on your HughesNet equipment before replying, so it would be best to leave the modem plugged in so that they can do so. Some people unplug theirs when they aren't using the service, so this is why I mention it.
They should reply tomorrow. Sorry I couldn't be of more help. :(
Thank you so much for your prompt reply! I wondered if it might be the equipment, or something. I honestly thought it was my desktop, but it consistently happens across all my devices, and I can't even access the System Control Center on anything else when it occurs.
My stuff is never unplugged, so they can run whatever, whenever! Hopefully that clears up the issue.
Hi again! I'm not rushing but I do want to clarify again. Last night, after 2am, I entered the Bonus Zone. I have around 5-6gigs left during it. I was not able to stay connected more than 20 minutes. I was just browsing tumblr, FB, etc., but it consistently disconnected to the point where I am sure it was more disconnected than connected. I went to bed at 4am because there's no point in dealing with that. Which points back to I really don't think it's FAP (like my first response via email suggested) and is something else with the service.
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Disconnecting Randomly","id":"message:118434","revisionNum":1,"repliesCount":14,"author":{"__ref":"User:user:96726"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:118434"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118434"},"body@stripHtml({\"truncateLength\":200})":" Hello! I've sent two emails about this. One email gave me a stereotypical \"It's Fair Access Policy, I gave you more data, it should be fixed.\" The second email has no response yet. I am in FAP. Norm...","body@stringLength":"1517","rawBody":"
Hello! I've sent two emails about this. One email gave me a stereotypical \"It's Fair Access Policy, I gave you more data, it should be fixed.\" The second email has no response yet. I am in FAP. Normally, my connection is. This is NOT the issue. The speed isn't the issue - it's the disconnections. The connection will randomly drop, nothing loading, and when troubleshooted, I will get something about being unable to connect to the DNS server. This is a NEW issue. It is not my computer - it happens across multiple computers (and no, they are not connected at the same time, nor is my phone or tablet!)
This is occurring when I have full data, right at reset with the same amounts of disconnects, when I was given extra data last night (same amount of disconnects), and during the extra data time (ditto), which I have data. It will randomly stop loading any webpage - even ones with just plain text - and time out multiple times in an hour, probably five times, for 2-5 minutes each time. I cannot email. I cannot do anything.
This is a new issue - I've had this service two years almost (and many years before this time) and this has NEVER happened until the last month or so and has been gradually getting worse.
I don't know how to find what beam I'm using or anything like that. I just want my internet to work. I'm paying too much money for this and can't even use it, and I have online classes and they're impossible to do because of this. Thank you guys so much.
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Okay, your Gateway is located in Santa Clara, CA, so if you're ever having connection issues or an outright outage and you can still get on the net in some way, you can check the weather there. Your gateway is the collection point for your signal on the \"other side\" of the satellite, and like the dish at your home it's susceptible to bad weather, though it usually takes a bit more to affect it due to being a larger dish with a stronger signal. Right now it's only cloudy in Santa Clara, so it's doubtful that the weather there is contributing to your issue, though it's still possible. And being that it's been happening for over a month, it's even less likely that this is the cause, even at the current time.
Your satellite signal strength is pretty good, so it's unlikely that this is the cause of the issue, though only the reps can say for sure. They'll likely be the ones who are going to have to help you, as there doesn't seem to be any obvious causes, or any cause that a fellow subscriber like myself can see. The reps here are on M-F from approximately 9AM to 6PM EST, and they usually reply within a day. When they see your post they'll likely want to run remote diagnostics on your HughesNet equipment before replying, so it would be best to leave the modem plugged in so that they can do so. Some people unplug theirs when they aren't using the service, so this is why I mention it.
They should reply tomorrow. Sorry I couldn't be of more help. :(
Okay, your Gateway is located in Santa Clara, CA, so if you're ever having connection issues or an outright outage and you can still get on the net in some way, you can check the weather there. Your gateway is the collection point for your signal on the \"other side\" of the satellite, and like the dish at your home it's susceptible to bad weather, though it usually takes a bit more to affect it due to being a larger dish with a stronger signal. Right now it's only cloudy in Santa Clara, so it's doubtful that the weather there is contributing to your issue, though it's still possible. And being that it's been happening for over a month, it's even less likely that this is the cause, even at the current time.
Your satellite signal strength is pretty good, so it's unlikely that this is the cause of the issue, though only the reps can say for sure. They'll likely be the ones who are going to have to help you, as there doesn't seem to be any obvious causes, or any cause that a fellow subscriber like myself can see. The reps here are on M-F from approximately 9AM to 6PM EST, and they usually reply within a day. When they see your post they'll likely want to run remote diagnostics on your HughesNet equipment before replying, so it would be best to leave the modem plugged in so that they can do so. Some people unplug theirs when they aren't using the service, so this is why I mention it.
They should reply tomorrow. Sorry I couldn't be of more help. :(
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Satellite Receive Signal Strength
99
Data Packets Received
8831
Control Packets Received
184594
Bursts Transmitted
986
Packets Transmitted
3855
Satellite Name
EchoStar-19-NAD
Gateway ID
16
Beam ID
83
Outroute ID
2
I think this is what you were looking for! Yesterday, it was a perfectly clear day (absolutely no clouds in the morning, etc.) and it was doing that. But it's been doing it for over a month, regardless of weather, sadly.
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Satellite Receive Signal Strength
99
Data Packets Received
8831
Control Packets Received
184594
Bursts Transmitted
986
Packets Transmitted
3855
Satellite Name
EchoStar-19-NAD
Gateway ID
16
Beam ID
83
Outroute ID
2
I think this is what you were looking for! Yesterday, it was a perfectly clear day (absolutely no clouds in the morning, etc.) and it was doing that. But it's been doing it for over a month, regardless of weather, sadly.
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After further troubleshooting, I was unable to find any issues with the equipment or signal. I did, however, reset a few things on the modem side. Please let me know if you see any improvements over the next day or so. If there is still no improvement, we will need to have a case escalated to our advanced technical support.
After further troubleshooting, I was unable to find any issues with the equipment or signal. I did, however, reset a few things on the modem side. Please let me know if you see any improvements over the next day or so. If there is still no improvement, we will need to have a case escalated to our advanced technical support.
\n\n
\n\n
-Damian
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Thank you so much for your prompt reply! I wondered if it might be the equipment, or something. I honestly thought it was my desktop, but it consistently happens across all my devices, and I can't even access the System Control Center on anything else when it occurs.
My stuff is never unplugged, so they can run whatever, whenever! Hopefully that clears up the issue.
Thank you so much for your prompt reply! I wondered if it might be the equipment, or something. I honestly thought it was my desktop, but it consistently happens across all my devices, and I can't even access the System Control Center on anything else when it occurs.
My stuff is never unplugged, so they can run whatever, whenever! Hopefully that clears up the issue.
Thank you so much again!
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Hi again! I'm not rushing but I do want to clarify again. Last night, after 2am, I entered the Bonus Zone. I have around 5-6gigs left during it. I was not able to stay connected more than 20 minutes. I was just browsing tumblr, FB, etc., but it consistently disconnected to the point where I am sure it was more disconnected than connected. I went to bed at 4am because there's no point in dealing with that. Which points back to I really don't think it's FAP (like my first response via email suggested) and is something else with the service.
Hi again! I'm not rushing but I do want to clarify again. Last night, after 2am, I entered the Bonus Zone. I have around 5-6gigs left during it. I was not able to stay connected more than 20 minutes. I was just browsing tumblr, FB, etc., but it consistently disconnected to the point where I am sure it was more disconnected than connected. I went to bed at 4am because there's no point in dealing with that. Which points back to I really don't think it's FAP (like my first response via email suggested) and is something else with the service.
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