Forum Discussion
Internet Down--System, Receive and Transmit lights out...
My internet has been down for awhile now & my modem lights are on except for system, receive & transmit. Given HughesNet is very short handed right now & won't answer my calls or emails, could someon...
Thanks for the update WGGNS, what I'll do is set up a complimentary dispatch and have the locally assigned dealer reach out so you two can arrange the best appointment time. We'll get you back online!
-Liz
Thank you Liz!! A service technician came out yesterday to get us back up and running. We are now good!
Hi WGGNS,
Thanks for posting and welcome to the community!
I can certainly help get you back online. First let's see if a modem swap will do the job. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch.
Let me know how the new modem works out for you!
Thanks,
Liz
Thank you Liz! We do not have a mailbox at the service address so please ensure it is shipped to our billing address. You may reach me at my email address on file if you need to confirm. Thanks again!!
We received a new modem but the system, transmit and receive lights are all still out. We are going to need a service call--any ideas on how to make that happen?? After almost 2 weeks, I'm still not able to get anyone from HughesNet to contact me other than Liz on this thread. Thank you Liz for trying!!
Thanks for the update WGGNS, what I'll do is set up a complimentary dispatch and have the locally assigned dealer reach out so you two can arrange the best appointment time. We'll get you back online!
-Liz
Thank you Liz!! A service technician came out yesterday to get us back up and running. We are now good!
