Forum Discussion

Sentiamo93's avatar
Sentiamo93
New Poster
3 months ago

Internet down for over 6 hours on 9/26,

Internet down for over 6 hours on 9/26, usage next day showed almost one quarter of MONTHLY priority data gone.  Spent over two hours on phone with "Customer Care/ Tech Support" - and literally no care, no support.  Our usage history shows that we average 7-8 GB/day priority data usage, so how, we asked, could 43GB disappear in one day, a day when our internet was unused for most of the day?  They evaded, avoided answering.  We are beyond frustrated, knowing that this could happen again and we have no recourse.  

Data Management
Priority Data Theft
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 months ago

     You're in the right place to get answers and help. The reps on this site are very helpful and they can look into this for you to see what may have happened. It may be a glitch of the modem or something similar. Given that it's Friday, you might have to wait until next week to hear from someone. The reps here are not on 24/7.