Slow speeds only in prime time hours

Hello dhorwath,


Thanks for posting, we'd like to help address your speed concerns but need some more details and data to work with. It would be very helpful if you could run speed tests for us and post them here.

To elaborate on the speed tests to continue troubleshooting, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:

http://customer.kb.hughesnet.com/Pages/7001.aspx

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Amanda

dhorwath,

I don't think they need any more tests than what you have performed for now unless you can get some early morning or afternoon tests (around 3-4PM and 7-9AM).  Many more tests at the same time period looks to show similar results day after day and at this point, IMO, is draining valuable data allowance.

Amanda, any word?  I'd like to discuss my account, I can be reached at the phone number on file.  If I need to contact someone else, let me know

Hi dhorwath,

I am very sorry about the delay in response. My coworker also gave me a heads up that you reached out to us in another avenue. We've escalated your case and are waiting on our engineers to get back to us. Unfortunately they are very busy taking on the new  satellite we just launched and getting one-off individual cases done very quickly can prove difficult for our team. We try to stay on top of them to get the work done fast. The same is extended to you, Mr. Easterbrook. I will try to get both of you updates before the weekend. Rest assured I will also provide both of you discounts for the inconvenience. 

Thank you
Amanda

You're not alone. I may get in trouble and lose "Champion" badge but think it may be "growing pains" with the new satellite coming online. My belief is they may be offloading traffic while upgrading ground infrastructure to support the new satellite. Like highway construction.

I'm really not an insider or employee. Just a customer like everyone else. I do have a pretty good understanding how satellite internet works though.



This is pretty typical for 3-4 hours prime time lately. Personally I can live with it for awhile if means better service down the road. I can still browse fine, just can't download files or stream much.

glad it's not affecting you, but everyone's situation is different.  My wife runs a business on-line, and can't do so after 4:00 pm.  We stream movies on-line, paying for memberships to do so, but when I get home from work it's a no-go.  This has been going on since around Chistmas time.  I'll be sure to post and sing the praises if/when this is fixed.  We'll see

here's my link for a test I ran tonight:   http://testmy.net/db/PKnFGM0g8
I'll post one tomorrow morning and see if it's back over 20 again

things got even slower:  http://testmy.net/db/TobcVWh9O

here's the result this morning,    http://testmy.net/db/6zjL81Vh3
it's been like this for a week now, fast in the mornings, but when I get home from work it's really slow