Forum Discussion

JVServices's avatar
JVServices
New Poster
3 years ago

Internet is Down

Our Internet is completely down and has been since yesterday morning. I have tried to shut everything down and let it sit a few hours and then reboot. No luck.  Not sure if it’s an outage or just our...
Performance
  • Liz's avatar
    Liz
    3 years ago

    Good morning JVServices,

     

    I'm glad you found the community, thank you for posting. I can help get you back online. I've dispatched a complimentary tech to review the site and make sure you're back up and running. 

     

    Your dispatch is currently scheduled for our earliest available slot: Friday, Aug 5, 2022 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

It's probably an outage or some problem with the equipment. The reps on this site can check on that and let you know. Have you tried calling the 800 number? 

  • JVServices's avatar
    JVServices
    New Poster
    3 years ago

    I haven’t yet, but will do that!  Thank you. 

    • Liz's avatar
      Liz
      Moderator
      3 years ago

      Good morning JVServices,

       

      I'm glad you found the community, thank you for posting. I can help get you back online. I've dispatched a complimentary tech to review the site and make sure you're back up and running. 

       

      Your dispatch is currently scheduled for our earliest available slot: Friday, Aug 5, 2022 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

       

      Thanks,

      Liz

      • Liz's avatar
        Liz
        Moderator
        3 years ago

        Hello JVServices,

         

        Just following up on your case and I see that the technician completed the visit last week and brought your site back online. If you have any other concerns, please don't hesitate to reach out to us again.

         

        Thanks,

        Liz