Forum Discussion

JVServices's avatar
JVServices
New Poster
3 years ago

Internet is Down

Our Internet is completely down and has been since yesterday morning. I have tried to shut everything down and let it sit a few hours and then reboot. No luck.  Not sure if it’s an outage or just our...
Performance
  • Liz's avatar
    Liz
    3 years ago

    Good morning JVServices,

     

    I'm glad you found the community, thank you for posting. I can help get you back online. I've dispatched a complimentary tech to review the site and make sure you're back up and running. 

     

    Your dispatch is currently scheduled for our earliest available slot: Friday, Aug 5, 2022 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

JVServices's avatar
JVServices
New Poster

I haven’t yet, but will do that!  Thank you. 

Liz's avatar
Liz
Moderator
3 years ago

Good morning JVServices,

 

I'm glad you found the community, thank you for posting. I can help get you back online. I've dispatched a complimentary tech to review the site and make sure you're back up and running. 

 

Your dispatch is currently scheduled for our earliest available slot: Friday, Aug 5, 2022 between 02:00 PM-05:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Thanks,

Liz

  • Liz's avatar
    Liz
    Moderator
    3 years ago

    Hello JVServices,

     

    Just following up on your case and I see that the technician completed the visit last week and brought your site back online. If you have any other concerns, please don't hesitate to reach out to us again.

     

    Thanks,

    Liz