Forum Discussion

sharleen's avatar
sharleen
Freshman
8 years ago
Solved

Invalid OpenID or Credentials

I'm unable to access my account. It's giving me this error message " Invalid OpenID or Credentials". Please advise A.S.A.P.
Amanda's avatar
Amanda
Moderator
8 years ago
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Hi Sharleen,

 

We recently released an update to ensure that this does not happen to any new accounts in the future. Do you still receive the OpenID error if you create a new login? In the meantime, I will escalate your most current information to our engineers so they can work on getting it fixed.

 

Thank you

Amanda 

IdahoElk's avatar
IdahoElk
New Poster
8 years ago
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Still having this problem. have had it for over 2 months.

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OpenID or Credentials","id":"message:83527","revisionNum":2,"repliesCount":5,"author":{"__ref":"User:user:45219"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:83527"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:83527"},"body@stripHtml({\"truncateLength\":200})":" I'm unable to access my account. It's giving me this error message \" Invalid OpenID or Credentials\". Please advise A.S.A.P. ","body@stringLength":"148","rawBody":"

I'm unable to access my account. It's giving me this error message \" Invalid OpenID or Credentials\". Please advise A.S.A.P.

","kudosSumWeight":0,"postTime":"2017-09-17T01:24:14.096-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Access account","text":"Access account","time":"2017-09-17T01:34:42.460-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2017-03-08T04:25:58.232-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:83527_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4294},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:83527":{"__typename":"Conversation","id":"conversation:83527","solved":true,"topic":{"__ref":"ForumTopicMessage:message:83527"},"lastPostingActivityTime":"2018-03-12T09:44:52.819-04:00","lastPostTime":"2018-03-12T09:44:52.819-04:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:83527":{"__typename":"ModerationData","id":"moderation_data:83527","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:83527_2":{"__typename":"Revision","id":"revision:83527_2","lastEditTime":"2017-09-17T01:37:04.368-04:00"},"ForumReplyMessage:message:84149":{"__typename":"ForumReplyMessage","id":"message:84149","conversation":{"__ref":"Conversation:conversation:83527"},"author":{"__ref":"User:user:45350"},"revisionNum":1,"uid":84149,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Invalid OpenID or Credentials","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84149"},"parent":{"__ref":"AcceptedSolutionMessage:message:83580"},"body":"

Still having this problem. have had it for over 2 months.

","body@stringLength":"64","rawBody":"

Still having this problem. have had it for over 2 months.

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Hi Sharleen,

\n

 

\n

We recently released an update to ensure that this does not happen to any new accounts in the future. Do you still receive the OpenID error if you create a new login? In the meantime, I will escalate your most current information to our engineers so they can work on getting it fixed.

\n

 

\n

Thank you

\n

Amanda 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2017-09-18T08:49:14.063-04:00","lastPublishTime":"2017-09-18T08:49:14.063-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4846},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:83527/message:83580","readOnly":true,"editFrozen":false,"body@stringLength":"376","rawBody":"

Hi Sharleen,

\n

 

\n

We recently released an update to ensure that this does not happen to any new accounts in the future. Do you still receive the OpenID error if you create a new login? In the meantime, I will escalate your most current information to our engineers so they can work on getting it fixed.

\n

 

\n

Thank you

\n

Amanda 

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I'm no longer getting that error and I am able to access my account. Thank you!!

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"82","postTime":"2017-09-19T00:06:18.845-04:00","lastPublishTime":"2017-09-19T00:06:18.845-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4861},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:83527/message:83628","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"87","rawBody":"

I'm no longer getting that error and I am able to access my account. Thank you!!

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