Forum Discussion
Invalid OpenID or Credentials
I'm unable to access my account. It's giving me this error message " Invalid OpenID or Credentials". Please advise A.S.A.P.
Hi Sharleen,
We recently released an update to ensure that this does not happen to any new accounts in the future. Do you still receive the OpenID error if you create a new login? In the meantime, I will escalate your most current information to our engineers so they can work on getting it fixed.
Thank you
Amanda
I'm no longer getting that error and I am able to access my account. Thank you!!
Hi Sharleen,
We recently released an update to ensure that this does not happen to any new accounts in the future. Do you still receive the OpenID error if you create a new login? In the meantime, I will escalate your most current information to our engineers so they can work on getting it fixed.
Thank you
Amanda
I'm no longer getting that error and I am able to access my account. Thank you!!
Hi hciclos, please send me a private message with the e-mail addresses experiencing the error. The only way to clear the error is a manual process in our database, or by making a new e-mail address.
Thank you
Amanda
Still having this problem. have had it for over 2 months.
