Forum Discussion

bcs001's avatar
bcs001
Sophomore
5 years ago

iOS app self diagnostic tool reports attention needed

So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so no...
iOS app
Performance
Self diagnostic test
  • Liz's avatar
    Liz
    5 years ago

    Hi,

     

    Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

     

    There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

Which app is this?

bcs001's avatar
bcs001
Sophomore
5 years ago
This is the HughesNet Mobile iOS app.
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Have you tried turning off and then restarting your device? Have you tried reinstalling the app? 

    EDIT: is the app up to date?