Forum Discussion

RootedFuture's avatar
RootedFuture
New Member
4 years ago

How do we run diagnostics?

Our service has been down for a month now.  When calling they said they need a diagnostics code to decide who if anyone they are going to call for service. How do we run this?

Performance
  • Liz's avatar
    Liz
    4 years ago

    Hi RootedFuture, 

     

    I see it's your first post here, so welcome to the community!

     

    After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Mar 22, 2021 between 08:00 AM-11:00 AM.

     

    The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi RootedFuture, 

     

    I see it's your first post here, so welcome to the community!

     

    After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Mar 22, 2021 between 08:00 AM-11:00 AM.

     

    The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

     

    Thanks,

    Liz

    • RootedFuture's avatar
      RootedFuture
      New Member
      4 years ago

      Thank you do much. Can you do wed or thursday.  We are expecting more snow and your tech my find it difficult to drive there.

      Liz wrote:

      Hi RootedFuture, 

       

      I see it's your first post here, so welcome to the community!

       

      After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Mar 22, 2021 between 08:00 AM-11:00 AM.

       

      The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

       

      Thanks,

      Liz

       

      • Liz's avatar
        Liz
        Moderator
        4 years ago

        If you don't want to wait for the tech to call you first, you may contact your local dealer at 877.585.3548 to discuss your appointment; please refer to FSO 11227903.

         

        Thanks,

        Liz