Forum Discussion

bcs001's avatar
bcs001
Sophomore
5 years ago
Solved

iOS app self diagnostic tool reports attention needed

So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so no...
iOS app
Performance
Self diagnostic test
  • maratsade's avatar
    maratsade
    7 years ago

    You're not stuck in a contract. You can get out any time, though you may have to pay an early termination fee. If you don't want to pay the fee, then you are choosing to stay in the contract; you are not being forced to stay.

     

    If you stay, then you may want to post your technical problems with your system under Tech Support.  People will help you maximize your experience.  The Hughesnet reps may also chime in, but it's likely they will want you to troubleshoot your system on your end before they can diagnose the problem, if there really is a problem.

     

    You may also want to realize that satellite internet is not for streaming or cord-cutting.  The technology is very expensive and so broadband is rationed.  You as a user need to learn how to budget your ration and you also need to learn how to optimize your netowrk. 

     

    As for dialup, you'd have a very hard time even getting on the internet -- but hey, have at it. 

     

    If it takes so long for you to do stuff, it may be because you have exceeded your data allotment.  Data is not unlimited with satellite internet. 

     

    Complaining will not improve your situation, and your dire warnings to stay away from the ISP will not help other people either (many people, including myself and others who post here have been long-time customers and we have a very good experience with the system). 

     

    You'd do more good being proactive and learning how to manage your network and then helping others to do the same.  

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

  • MarkJFine's avatar
    MarkJFine
    7 years ago

    enchantedmeadow

    More importantly, this area isn't for moaning about technical problems. In fact, it's meant as a forum for people to escape it. If you have a problem, bring it up in Tech Support, where it belongs, please.

  • GabeU's avatar
    GabeU
    7 years ago
    enchantedmeadow wrote:

    For the last TWO years I have had no help from any of hughes.net technician's on getting into my profile or being able to check my usage. 

    It's too bad you didn't come here sooner to post in Tech Support in order to have the problem resolved.  

  • Skiporgnk's avatar
    Skiporgnk
    7 years ago
    I disagree I have excellent support i called them about the wifi not working a new modem was sent out to me right away. My service has been excellent even after using all my data. Never had a problem with billing.
GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago
Copy Link

bcs001 

 

If it's anything like what I've been seeing with the Android version, there's nothing wrong with your device.  I don't see it every time I use it, but if I haven't used it for a few days then do, it will give me that message again.  

 

I think it might be some type of "suggestion" that has gone awry and is instead informing people that there's something wrong when there really isn't. 

  • bcs001's avatar
    bcs001
    Sophomore
    5 years ago
    Copy Link
    Yea, I did some more evaluating and it is not every time I open the app and it doesn’t appear to be any obvious problems with performance so it’s most likely just a glitch in the app.
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago
      Copy Link

      The app is very glitchy for me too, which is why I don't use it much, only when not at home. Otherwise, I use the SCC or the sections under My Account in the community. 

    • Liz's avatar
      Liz
      Moderator
      5 years ago
      Copy Link

      Hi,

       

      Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

       

      There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

       

      -Liz

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago
        Copy Link

        Don't want to hijack the OP's thread, but the app is glitchy for me with 0.0.0 state code. 

         

        This pops up frequently.  Another glitch is the empty donut graphs (not happening in this instance, though).

         

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app self diagnostic tool reports attention needed","id":"message:128605","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:112985"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:128605"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128605"},"body@stripHtml({\"truncateLength\":200})":"So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so no...","body@stringLength":"324","rawBody":"So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so nothing was determined.
Any idea what’s going on?
Anything I can to to figure it out?

Thanks,
Bruce.","kudosSumWeight":0,"postTime":"2020-10-25T10:21:17.840-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:iOS app","text":"iOS app","time":"2020-10-25T10:24:24.270-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Self diagnostic test","text":"Self diagnostic test","time":"2020-10-25T10:24:24.270-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128605_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6336},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so nothing was determined.
Any idea what’s going on?
Anything I can to to figure it out?

Thanks,
Bruce."},"Conversation:conversation:128605":{"__typename":"Conversation","id":"conversation:128605","solved":true,"topic":{"__ref":"ForumTopicMessage:message:128605"},"lastPostingActivityTime":"2020-10-26T16:12:52.047-04:00","lastPostTime":"2020-10-26T16:12:52.047-04:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:128605":{"__typename":"ModerationData","id":"moderation_data:128605","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:128605_1":{"__typename":"Revision","id":"revision:128605_1","lastEditTime":"2020-10-25T10:21:17.840-04:00"},"ForumReplyMessage:message:128626":{"__typename":"ForumReplyMessage","id":"message:128626","conversation":{"__ref":"Conversation:conversation:128605"},"author":{"__ref":"User:user:29869"},"revisionNum":1,"uid":128626,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: iOS app self diagnostic tool reports attention needed","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128626"},"parent":{"__ref":"ForumTopicMessage:message:128605"},"body":"

bcs001 

 

If it's anything like what I've been seeing with the Android version, there's nothing wrong with your device.  I don't see it every time I use it, but if I haven't used it for a few days then do, it will give me that message again.  

 

I think it might be some type of \"suggestion\" that has gone awry and is instead informing people that there's something wrong when there really isn't. 

","body@stringLength":"650","rawBody":"

 

 

If it's anything like what I've been seeing with the Android version, there's nothing wrong with your device.  I don't see it every time I use it, but if I haven't used it for a few days then do, it will give me that message again.  

 

I think it might be some type of \"suggestion\" that has gone awry and is instead informing people that there's something wrong when there really isn't. 

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Hi,

\n\n

 

\n\n

Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

\n\n

 

\n\n

There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

\n\n

 

\n\n

-Liz

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2020-10-26T11:42:38.082-04:00","lastPublishTime":"2020-10-26T11:42:38.082-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":6124},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:128605/message:128630","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"404","rawBody":"

Hi,

\n\n

 

\n\n

Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

\n\n

 

\n\n

There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

\n\n

 

\n\n

-Liz

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The app is very glitchy for me too, which is why I don't use it much, only when not at home. Otherwise, I use the SCC or the sections under My Account in the community. 

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The app is very glitchy for me too, which is why I don't use it much, only when not at home. Otherwise, I use the SCC or the sections under My Account in the community. 

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Don't want to hijack the OP's thread, but the app is glitchy for me with 0.0.0 state code. 

 

This pops up frequently.  Another glitch is the empty donut graphs (not happening in this instance, though).

 

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Don't want to hijack the OP's thread, but the app is glitchy for me with 0.0.0 state code. 

 

This pops up frequently.  Another glitch is the empty donut graphs (not happening in this instance, though).

 

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