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GRR
Freshman
2 years ago
Solved

iPhone email unable to connect to hughesnet

Cannot connect to hughes email from my iPhone.  Has started reporting wrong username or password.  I can connect to email on the hughesnet site.
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Damian
Moderator
2 years ago
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GRR

 

Since you are able to access your Hughesnet email directly without outlook, then it is most likely part of the ongoing issue that happens periodically between Outlook and HughesNets email servers. There is no fix to this currently and will likely resolve on its own. For now you can access your email account though the website directly.  -Damian 

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GRR
Freshman
2 years ago
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Not just Outlook.  iPhone mail also, as originally stated.

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Cannot connect to hughes email from my iPhone.  Has started reporting wrong username or password.  I can connect to email on the hughesnet site.

","kudosSumWeight":0,"postTime":"2023-06-15T21:32:38.223-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:140018_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3948},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:140018":{"__typename":"Conversation","id":"conversation:140018","solved":true,"topic":{"__ref":"ForumTopicMessage:message:140018"},"lastPostingActivityTime":"2023-06-16T11:21:48.706-04:00","lastPostTime":"2023-06-16T11:21:48.706-04:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:140018":{"__typename":"ModerationData","id":"moderation_data:140018","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:140018_1":{"__typename":"Revision","id":"revision:140018_1","lastEditTime":"2023-06-15T21:32:38.223-04:00"},"ForumReplyMessage:message:140024":{"__typename":"ForumReplyMessage","id":"message:140024","conversation":{"__ref":"Conversation:conversation:140018"},"author":{"__ref":"User:user:145537"},"revisionNum":1,"uid":140024,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: iPhone email unable to connect to hughesnet","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:140024"},"parent":{"__ref":"ForumReplyMessage:message:140023"},"body":"

Not just Outlook.  iPhone mail also, as originally stated.

","body@stringLength":"70","rawBody":"

Not just Outlook.  iPhone mail also, as originally stated.

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Issue has resolved itself.  Email on iPhone is now working.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"66","postTime":"2023-06-16T11:21:48.706-04:00","lastPublishTime":"2023-06-16T11:21:48.706-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3866},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:140018/message:140047","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"71","rawBody":"

Issue has resolved itself.  Email on iPhone is now working.

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GRR

\n

 

\n

Since you are able to access your Hughesnet email directly without outlook, then it is most likely part of the ongoing issue that happens periodically between Outlook and HughesNets email servers. There is no fix to this currently and will likely resolve on its own. For now you can access your email account though the website directly.  -Damian 

","body@stringLength":"573","rawBody":"

\n

 

\n

Since you are able to access your Hughesnet email directly without outlook, then it is most likely part of the ongoing issue that happens periodically between Outlook and HughesNets email servers. There is no fix to this currently and will likely resolve on its own. For now you can access your email account though the website directly.  -Damian 

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