Forum Discussion

Koser18's avatar
Koser18
Sophomore
4 years ago

Last month my remaining data increased on certain days?

I became a HughesNet customer / satellite internet user for the first time on April 2nd. For the first 2weeks I had certain  days where my remaining data (both Plan Data and Bonus Data) would increas...
Data
Data Management
unexplained
usage
  • maratsade's avatar
    maratsade
    4 years ago

    For the first few days of your account, HughesNet restores your data constantly, as a courtesy to allow people to update their devices if needed. After that time, data you use gets deducted from your monthly allowance. You have to learn how to budget the data so it will last all month. If you have 20 GB a month, you can use a little over half a GB per day in order for the data to last.  If you're doing data intensive things like streaming, your data will be depleted very fast.  You can buy tokens to restore your data if you want; they cost $3 a token and the minimun package is 3 tokens for $9. If you use a lot of data, this system can get expensive. (For comparison, Verizon's tokens are $15 for 1 GB). 

  • GabeU's avatar
    GabeU
    4 years ago

    Koser18 

     

    During your first twenty days of service, HughesNet continually refills your monthly data allotment.  This is done as a courtesy, so that new customers can update/upgrade their devices to current without it affecting their normal monthly allotment, as doing this can use quite a bit of data, especially if it's been a while since the customer was last online.  After these initial twenty days the refills stop and data usage is deducted from the monthly allotment in the normal manner.

     

    The initial 20 days of refills are mentioned in the Welcome email sent by HughesNet.

Koser18's avatar
Koser18
Sophomore

Well don't I feel like a goof. I failed to see that in the welcome email. But it would have been nice if the 2 Hughes reps I talked to would've mentioned that handy little piece of information. Thank you very much for clearing that up. I can now peacefully tackle the problem of trying to stay under 20GB. **bleep**, we were spoiled those 2 weeks!

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

I totally agree about feeling spoiled. It's very nice when the data constantly refills!  And yes, if they don't mention this in the sales call, they should, so you can make use of it (updating everything, etc.) and also prepare for when it's gone. 

 

Koser18 wrote:

Well don't I feel like a goof. I failed to see that in the welcome email. But it would have been nice if the 2 Hughes reps I talked to would've mentioned that handy little piece of information. Thank you very much for clearing that up. I can now peacefully tackle the problem of trying to stay under 20GB. **bleep**, we were spoiled those 2 weeks!