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capnzathrus's avatar
capnzathrus
Sophomore
5 years ago

Losing internet access every night

Sometime during the last 6 nights I have lost internet access. 1st two mornings, I reinstalled HT2000W. 3rd, rebooted. 4th, unplugged for 30 seconds. 5th, rebooted. 6th, reinstalled. I should not have...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi capnzathrus, 

     

    Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.

     

    -Liz

Liz's avatar
Liz
Moderator
5 years ago

Hi capnzathrus, 

 

Thanks for posting and sharing those details, that helps. I'm sending you a modem; you can use its box to return your old modem. There's a shipping label in the outer pouch for your convenience. I hope the new modem works out well for you.

 

-Liz

  • capnzathrus's avatar
    capnzathrus
    Sophomore
    5 years ago
    Just a reminder. I am within 6 months of signing contract, so no charge for the modem. Thanks.
    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Yes, the modem is free, no worries.

       

      -Liz

      • capnzathrus's avatar
        capnzathrus
        Sophomore
        5 years ago
        Received the modem, yesterday and installed. Woke up with no internet access, again. I can only assume the dish needs either re-pointed, because of satellite drift or there is another issue with the dish. Neither my desktop or laptop have internet access. Both connected to the modem, but say "no internet". Browsers open to error pages. Went to the web acceleration steeing and clicked to disable and it did nothing. Just stayed on and green. Clicked Reset MBX and just stuck on Resetting.