Forum Discussion
Low and unreliable speeds at any time of day/night on newly installed Gen5
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
I have been dealing with this problem since my installation back in April. I have had enough! Last night I called and asked for my equipment to be pulled out of here, but was talked into one more chance for engineering to attempt a fix. For instance, I just ran a series of 5 tests (25M down/4M up} and got results ranging from 13.9 to 22.4M down and 1.6 to 2.1M up. Why such a large variance over a 25 minute time frame?
Last night I was running in the 1 to 3M down range. Same weather conditions; no other variables that I can see.
What GabeU is suggesting regarding only one device being connected, and for that one device to be connected via Ethernet cable is not a "real world" condition for me, nor would it be practical in my case. I don't recall these parameters being specified in the sales pitches in order to get me to sign up.
No offense meant Gabe.
"What GabeU is suggesting regarding only one device being connected, and for that one device to be connected via ethernet cable is not a "real world" condition for me, nor would it be practical in my case. "
It's not a real world condition; it is a testing condition and it is done to isolate the modem to ascertain whether the problem is in the modem. It is done for testing purposes only. For regular use, you don't have to stick to those parameters.
"I don't recall these parameters being specified in the sales pitches in order to get me to sign up."
They wouldn't have been, as they're testing parameters used to evaluate the system when there's a problem.
