Forum Discussion
Low and unreliable speeds at any time of day/night on newly installed Gen5
Hi deserthaven,
Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?
UPDATE:
Liz,
I had called my system installer the morning of the day you replied to my post. They were sending a tech out, at their expense, to double check my system. He left just a bit ago. Installed a new modem as the one I had would not send out a wifi signal for some reason after enabling the signals. He checked the dish and connections, etc. Everything checked out okay other than the modem wifi signal.
Unfortunately, it has had no positive impact on the wired signal speeds, although it is a cloudy/rainy day off and on today. I will check some speeds again as the weather improves just in case things have gotten better for clear days.
So, not rebooting the modem was a wash....sorry. Hopefully from here on out you will still be able to get some stats after several days or beginning of next week, etc. that can help.
Not your department I suppose nor are you authorized to guess at problems, but a thought is that because my recent Gen4 speeds were actually higher often than should've been able to get and the Gen5 much slower than it should be, is it possible that when so many were migrating to the Gen5 from Gen 4 that it opened up the network, less congestion, and therefore faster speeds on the Gen4 but at the same time slowing down the Gen5 beyond expectation? Just a thought.
Thanks again and I will do more tests on this new modem as the weather clears.
No worries, but thanks for letting me know! Interesting thought, I can't confirm that, however.
Liz,
One more update. Was having trouble doing anything on pc so ran more tests. Still somewhat overcast here but no rain or other precip, wind, etc.
Worse than ever for some reason. The test took a very long time to complete,. Got 181kbps and 292kbps downloads and strangely, a 1.3Mbps upload which is about average for this system so far. Yes, correct, kbps. Hopefully this changes when weather clears completely but even at that I have never had this problem or speeds with the worst weather on the Gen4 system. Not sure why that would be.
It's possible that your speeds will improve. Being that it's a new modem, it may very well have to update its software to become current. There was a sizable update very recently and it may presently be in the process of downloading and/or installing that update. Hopefully your speeds will improve soon.
GabeUwrote:It's possible that your speeds will improve. Being that it's a new modem, it may very well have to update its software to become current. There was a sizable update very recently and it may presently be in the process of downloading and/or installing that update. Hopefully your speeds will improve soon.
Gabe,
Thanks for the info. When he swapped it out it took many minutes so I'm assuming it did all of the updating then, but it's possible there's more to come. Oh, just remembered, too. The tech ran a speedtest, I believe on Ookla, before he left and got around 11Mbps download. I'll watch it periodically over the next 24 hours and maybe the weather will clear as well. I haven't tried the wifi on this one yet but maybe I should? I don't want to mess any stats up though if indeed that would. I'm still running the glasswire for data usage and by far the speedtests are the biggest user of data.
