Forum Discussion
Low and unreliable speeds at any time of day/night on newly installed Gen5
Starting my own post now after reading for days of others' simlar problems which to date appear mostly unresolved. Gen5 installed Friday March 16, 2018, previously using Gen4 I believe it was, th...
Hi deserthaven,
Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?
For months I have been experiencing the same issues you have mentioned. When I first switched from Gen4 to Gen5 the speed was greatly improved but now it has slowed to a crawl. I was also told to use myinternet.net for the speed test and of course it stated 33.6 Mbps but when I used the Hughesnet speed test I was getting .76 Mbps DOWNLOAD which was less than the 2.36 Mbps UPLOAD speed. I requested a tech to check my home installation and was told it would cost me. To say I'm completely frustrated is putting it mildly. What am I paying for? I have tweaked both of my pc's the best way I could and still no results (driver updates, etc). I even went to PCmatic to see if I could improve the performance to no avail. Both pc's are not ancient to say the least. I even bought my wife a new Dell and still the performance curse still follow us. Today my case was finally sent to the next level of support (up to 5 days to respond). I can hardly wait!
jcarrawrote:For months I have been experiencing the same issues you have mentioned. When I first switched from Gen4 to Gen5 the speed was greatly improved but now it has slowed to a crawl. I was also told to use myinternet.net for the speed test and of course it stated 33.6 Mbps but when I used the Hughesnet speed test I was getting .76 Mbps DOWNLOAD which was less than the 2.36 Mbps UPLOAD speed. I requested a tech to check my home installation and was told it would cost me. To say I'm completely frustrated is putting it mildly. What am I paying for? I have tweaked both of my pc's the best way I could and still no results (driver updates, etc). I even went to PCmatic to see if I could improve the performance to no avail. Both pc's are not ancient to say the least. I even bought my wife a new Dell and still the performance curse still follow us. Today my case was finally sent to the next level of support (up to 5 days to respond). I can hardly wait!
Don't know where you are located and if we run off the same beam, etc, and I don't really care to try and understand all of that, but apparently there are some that are more problematic than others, or so it appears.
Overall I had faster speeds on Gen4 toward the end, or so it appeared. I'm learning that the speed tests aren't really a lot of help as I can test high but not be able to watch a short low quality video, and then the reverse will be true. Too many variables I suppose, nature of the beast. Frustrating, though, to be sure.
I will say that so far Liz has been helpful and is monitoring my situation. I'm sure they are quite busy and probably can only do so much. I guess maybe patience is the key.
When I did the Hughes speed test it almost consistently showed much higher speeds than the testmy.net and it was pretty clear I wasn't running at that, at least by performance standards in actual use.
tI may be that my inital modem/router that was installed wasn't working properly, as when the tech got here it would not broadcast any wifi signals. He replaced it and it still took a couple of days maybe for my speeds to come up. I lucked out in that I called the company that did my installation which was just a week or so after and he assured me that it should not be having these issues, so he got the okay to send someone back out the next day. That's when everything was checked out and then the modem replaced.
I agree that it's terribly frustrating and I don't think we as customers should have to do so much work and spend so much time to get half or more of what we were promised. Doesn't look like much can be done as far as that goes, but my advice at this point would be to stick with this help forum, in contact with Liz or Amanda and see what they can do. Hopefully it won't take too much more time to figure something out and arrive at an agreeable solution. Satellite broadband is just glitchy and annoying, in my experience, but for those of us with no other choices it is what it is. I do think companies need to be a bit more judicial in what they promise and advertise and what they deliver, even if it means to undersubscribe rather than over. Just my two cents+ worth.
Hi deserthaven,
Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?
Lizwrote:Hi deserthaven,
Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?
Liz,
Thanks for checking again. Actual use has been about the same, sometimes okay, once in a while good, and sometimes pretty slow. I haven't run speed tests in a while. I tried to watch a streamed webinar video last night, probably around 8:30 pm CT, and it buffered many times, sometimes as long as 60-90 seconds or more, which I suppose isn't that long but seems like it when you're trying to watch it. It was an hour long video and buffered like that probably 6-8 times, this was I believe on a 360 quality setting. Now, this morning, (Sunday morning) at 7:50 a.m. Central, which would have been on my "bonus" data time, for the first time ever I downloaded a 220mb video in less than 60 seconds! That's what I was expecting and what I knew should be possible as it was for a while on the Gen 4 system. It has been taking 45-60 minutes to do that every other time no matter whether on daytime data or bonus data. Just a slow morning for congestion/usage? Probably so, but just a guess. Not long after that I was loading web pages more slowly again. I'd say to just consider this solved at the moment since I have a feeling I had a bad modem initially, and the rest is just congestion slowing things down although I would really like to see the speeds more consistent with normal usage as it's very frustrating to see 60 minutes for 220mb as opposed to 60 seconds. Or maybe I should say it's awesome to see a 60 second 220 mb as opposed to a 60 minute one......:smileyhappy:
I do think this system is going to blow through data much faster for the same activity compared to the Gen4 but time will tell and I am monitoring that now. If that's a compression issue then nothing to do about that it sounds like.
Thanks to all who have taken the time to respond and work on this issue. :smileyvery-happy:
Hi deserthaven,
Thank you for the added details. I'll continue to monitor your site at the end of the week for a couple of weeks just to be sure something doesn't pop up. Just let me know in the thread is you experience something out of the ordinary.
Your cooperation, patience, and understanding are much appreciated.
