Forum Discussion

deserthaven's avatar
deserthaven
Junior
7 years ago

Low and unreliable speeds at any time of day/night on newly installed Gen5

Starting my own post now after reading for days of others' simlar problems which to date appear mostly unresolved.   Gen5 installed Friday March 16, 2018, previously using Gen4 I believe it was, th...
Performance
  • Liz's avatar
    Liz
    7 years ago

    Hi deserthaven,

     

    Thank you for your patience and cooperation. I ran diagnostics on your site and nothing out of the ordinary is showing up. Your download speed right now from your modem to the gateway is 20904.626 kb/sec. How are you finding your internet experience lately? Is there something in particular you're trying to do online that's proving difficult?

     

     

jcarra's avatar
jcarra
Freshman

For months I have been experiencing the same issues you have mentioned.  When I first switched from Gen4 to Gen5 the speed was greatly improved but now it has slowed to a crawl.  I was also told to use myinternet.net for the speed test and of course it stated 33.6 Mbps but when I used the Hughesnet speed test I was getting .76 Mbps DOWNLOAD which was less than the 2.36 Mbps UPLOAD speed.  I requested a tech to check my home installation and was told it would cost me.  To say I'm completely frustrated is putting it mildly.  What am I paying for?  I have tweaked both of my pc's the best way I could and still no results (driver updates, etc).  I even went to PCmatic to see if I could improve the performance to no avail.  Both pc's are not ancient to say the least.  I even bought my wife a new Dell and still the performance curse still follow us.  Today my case was finally sent to the next level of support (up to 5 days to respond).  I can hardly wait! 

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

jcarra

 

I hope you find a solution through your phone correspondance.  Again, though, if you need still help with your service, as has been mentioned to you in the past, please create a new post in the Tech Support section.