Forum Discussion
Modem doesn't connect to internet
Hi GerryS,
Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online.
Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.
Let me know how the new modem works out for you.
Thanks,
Liz
That's not good, but if you can't connect to 192.168.0.1, then how are you able to get access to the wifi menu on 192.168.42.1, since it has to go through it? Is 192.168.0.1 set as your gateway in your internet settings?
When I go to 192.168.1.42, I get a login screen and just log in there. In ipconfig, the default gateway shows as 192.168.1.42.
Hi GerryS,
Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online.
Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.
Let me know how the new modem works out for you.
Thanks,
LizLiz, I have the same problem and I have requested a new modem and have not heard back. Right now i work in a tax preperation office and I cannot meet with a technician until after April 15th. I would love to purchase a new modem. Can you help me with that? Thank you. Debbie Poston
Debbie, for your protection, you may want to edit out your SAN# from your post. The reps here can find info without you posting it; if they need anything they will ask you to send it privately. To edit your post, click on the 3 vertical dots on the upper right hand corner of the post.
Liz, the new modem works. I mean, it actually works. Like, there's stuff out there on the interwebs!! :D
Seriously, all I had to do was plug it in and change the WiFi SSID and password to what I was using before, and we're back up and running. The connection is pretty slow (I stopped timing the load time for the myHughesNet front page at 90 seconds), but at least it's there. I've created an account at testmy.net, and I'll post when I have some results, or if the connection improves on its own.
In the meantime, I'll go mark your previous reply as the solution. THANK YOU!!
Thank you so much.
