Forum Discussion

GerryS's avatar
GerryS
New Poster
6 years ago
Solved

Modem doesn't connect to internet

I can access the modem via IP (192.168.42.1), but not via systemcontrolcenter.com. No internet connection when connected (via WiFi or direct ethernet cable), and the "system" light on the front of th...
  • Liz's avatar
    Liz
    6 years ago

    Hi GerryS,

     

    Thanks for posting and welcome to the community! I pulled up your account and am also unable to communicate with your modem, so let try replacing it first to see if that gets you back online. 

     

    Please expect a replacement modem soon. You can return your old modem in the box the replacement comes in; there will be a return shipping label in the outer pouch for your convenience.

     

    Let me know how the new modem works out for you.

     

    Thanks,
    Liz

     

DEBPOSTON's avatar
DEBPOSTON
Junior
6 years ago

Liz,  I have the same problem and I have requested a new modem and have not heard back.   Right now i work in a tax preperation office and I cannot meet with a technician until after April 15th. I would love to purchase a new modem.  Can you help me with that?  Thank you.  Debbie Poston

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Debbie, for your protection, you may want to edit out your SAN# from your post. The reps here can find info without you posting it; if they need anything they will ask you to send it privately.  To edit your post, click on the 3 vertical dots on the upper right hand corner of the post. 

  • DEBPOSTON's avatar
    DEBPOSTON
    Junior
    6 years ago

    Thank you so much for letting me know.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    6 years ago

    You're very welcome! 

    DEBPOSTON wrote:

    Thank you so much for letting me know.