Forum Discussion

cmcorrigan's avatar
cmcorrigan
Freshman
3 years ago

Modem failed - need a new one

My modem has died. No lights on.  I have been through all the diagnostics, the outlet is good, etc.  How do I get a new one?  Is there a 3rd party modem that will work as a replacement?  Thanks.
  • Liz's avatar
    Liz
    3 years ago

    Good morning cmcorrigan,

     

    Just following up on your site visit- glad to see it was completed and that you're back online! Feel free to drop by the community again if you have any other concerns.

     

    Thanks,

    Liz

cmcorrigan's avatar
cmcorrigan
Freshman

The modem arrived and I installed it according to the directions, but it never completes the install process.  It gets stuck in "install parameter" where it says "tuning".  It takes about 30 minutes to reach 100%, then starts over.  I let this run all night and it is still stuck in the tuning loop.

Liz's avatar
Liz
Moderator
3 years ago

Good morning cmcorrigan,

 

Just following up on your site visit- glad to see it was completed and that you're back online! Feel free to drop by the community again if you have any other concerns.

 

Thanks,

Liz

  • cmcorrigan's avatar
    cmcorrigan
    Freshman
    3 years ago

    Really pleased with HughesNet customer service.  On site tech got the problem solved - it wasn't just the modem.  He arrived on time and stayed until he got the internet back up and running.  Thanks.

    • Liz's avatar
      Liz
      Moderator
      3 years ago

      Wonderful! Glad he got to the root causes and addressed them all for you!

       

      -Liz