Power went out for a few seconds. My internet hasn’t worked since. My modem only has 3 lights lit, top/middle/bottom. I have unplugged it twice for about 2 minutes each time.
Yes, you are supposed to use that link on a device while connected to your Hughesnet modem... If you have an HN9000 or HN7000... the URL will probably be different.
On a device that is connected to the HughesNet modem, have you tried connecting to that linked page?
Since you can't connect to this site to click on the link with a HughesNet connected device (due to your internet not working), type 192.168.0.1 into your browser address bar and hit enter. Then click the little white letter i on the upper right of the page. It's to the right of the System Status and System Information boxes. It's hard to see.
Then, on the left, click General, then State Code Summary.
You don't need to be able to connect to the internet to connect to the HughesNet modem and see this information. You only need to be connected to the HughesNet modem (preferably via LAN cable).
Edit: It would also be a good idea for you to leave your HughesNet modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.
Ok, thank you I will try when I get home from work this evening. It is plugged in. I was on chat with Hughes net and was told I had to be home in order for them to do any testing.
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I have no internet to connect through hughes net
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I have no internet to connect through hughes net
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Hi Gigix2,
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Thanks for posting and welcome to the community! Thanks for confirming that your modem was still plugged in. I tried to run diagnostics on your site, but I'm not able to make a connection; looks like that surge got your modem. I'm sending you our latest modem model, no need to return your HT1100. Here's our guide to replacing and getting started with your new modem. Please expect the modem to arrive in a few days.
Thanks for posting and welcome to the community! Thanks for confirming that your modem was still plugged in. I tried to run diagnostics on your site, but I'm not able to make a connection; looks like that surge got your modem. I'm sending you our latest modem model, no need to return your HT1100. Here's our guide to replacing and getting started with your new modem. Please expect the modem to arrive in a few days.
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\n\n
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Yes, you are supposed to use that link on a device while connected to your Hughesnet modem... If you have an HN9000 or HN7000... the URL will probably be different.
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Yes, you are supposed to use that link on a device while connected to your Hughesnet modem... If you have an HN9000 or HN7000... the URL will probably be different.
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Modem issues after power surge","moderationData":{"__ref":"ModerationData:moderation_data:104357"},"body":"
On a device that is connected to the HughesNet modem, have you tried connecting to that linked page?
Since you can't connect to this site to click on the link with a HughesNet connected device (due to your internet not working), type 192.168.0.1 into your browser address bar and hit enter. Then click the little white letter i on the upper right of the page. It's to the right of the System Status and System Information boxes. It's hard to see.
Then, on the left, click General, then State Code Summary.
You don't need to be able to connect to the internet to connect to the HughesNet modem and see this information. You only need to be connected to the HughesNet modem (preferably via LAN cable).
Edit: It would also be a good idea for you to leave your HughesNet modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.
On a device that is connected to the HughesNet modem, have you tried connecting to that linked page?
Since you can't connect to this site to click on the link with a HughesNet connected device (due to your internet not working), type 192.168.0.1 into your browser address bar and hit enter. Then click the little white letter i on the upper right of the page. It's to the right of the System Status and System Information boxes. It's hard to see.
Then, on the left, click General, then State Code Summary.
You don't need to be able to connect to the internet to connect to the HughesNet modem and see this information. You only need to be connected to the HughesNet modem (preferably via LAN cable).
Edit: It would also be a good idea for you to leave your HughesNet modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary.
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Ok, thank you I will try when I get home from work this evening. It is plugged in. I was on chat with Hughes net and was told I had to be home in order for them to do any testing.
Ok, thank you I will try when I get home from work this evening. It is plugged in. I was on chat with Hughes net and was told I had to be home in order for them to do any testing.
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