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7155570761's avatar
7155570761
New Poster
5 years ago

modem shuts down

I was just hooked up last week and everything worked great for the 1st two days. After that the modem shuts down about every 5-10 minutes even when not in use. It boots back up 3-4 minutes later
  • Liz's avatar
    Liz
    5 years ago

    Hi 7155570761,

     

      It's been a while since we last heard from you, and your diagnostics are showing no unusual reboots like before, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

     

    Have a good weekend!

     

    -Liz

     

Liz's avatar
Liz
Moderator
5 years ago

Hi 7155570761,

 

Thank you for your patience while our engineers looked into this for you. They found that something inside the modem got stuck, which caused this unusual rebooting. I've sent you a free replacement modem.

 

Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. 

 

Let me know how the new modem works out for you!

 

Thanks,

Liz