Forum Discussion

MunkMan's avatar
MunkMan
Freshman
5 years ago

Modem suddenly starts taking 1 hour to aquire an internet connection in A.M. only. Why?

Up until 3 days ago, I could aquire an internet connection (lit "system" light) in under 2 minutes. As of 3 days ago, it took me 20 minutes to aquire an internet connection. As of yesterday, and agai...
modem
  • MunkMan's avatar
    MunkMan
    5 years ago

    Tech arrived on time Friday afternoon. He stated that the "signal strength" was 81 at the time of his arrival. He aligned the dish and obtained a signal strength of 111.

    Today, Saturday morning, I was able to obtain internet in approximately 1 minute so it would appear that the problem was solved by dish realignment.

    I still do not understand how I was able to obtain an internet connection during the afternoons but not in the mornings; however, the immediate problem has been solved and that is all that matters at this time.

    Thanks again, Liz, for your assistance.

Liz's avatar
Liz
Moderator
5 years ago

Good morning MunkMan,

 

I see it's your first post here, so welcome to the community! I pulled up your account to address your concerns and it looks like we can't get an optimal signal, can you see if there's anything obstructing the dish? 

 

Also make sure that the coaxial cable isn't loose and properly secured to the HughesNet modem.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

  • MunkMan's avatar
    MunkMan
    Freshman
    5 years ago

     Coax firmly attached.

     There is a large tree near the line of sight from the dish but that tree has been there long before the dish was installed last September. Also, why would I be able to rapidly obtain a signal in the afternoon and not in the morning? That's most curious.

     I can shut down the modem later and try again this afternoon and then respond to this message if I still can rapidly obtain an internet signal if that would be of any help. Do you want me to try that?

     

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Thanks for checking! There's no need, I'm going to dispatch a complimentary tech to your site to address your concerns. The soonest I can get someone there is this Friday. Do you prefer a morning or afternoon appointment?

       

      -Liz

      • MunkMan's avatar
        MunkMan
        Freshman
        5 years ago

        An afternoon appointment works best for me this week. Thanks, Liz.