Forum Discussion

cturner828's avatar
cturner828
New Member
4 years ago

My internet won't work, please help!!

We contacted HughesNet a week or so ago about not having internet service. They went through all the checks and discovered we needed a new modem. We just received the modem and hooked it up. Only lig...
Performance
  • Liz's avatar
    Liz
    4 years ago

    Good morning cturner828,

     

    I see it's your first post here, so welcome to the community! Glad to see you did call in and got a site visit lined up to restore your internet connection. I hope it goes well, please don't hesitate to reach out again if you need any other assistance.

     

    Thanks,

    Liz

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

The HughesNet reps on this site won't be back until Monday -- you may want to try the 800 number and see if those reps can run remote diagnostics on your connection.   Otherwise, the reps on this site can check things out next week. 

 

Also, is there a weather issue going on that may be affecting your connection? Sometimes even thick cloud cover can affect the satellite signal.