Forum Discussion
My modem has no system receiver transmit lights.
- 3 years ago
Good morning Todd,
Thank you for this update. I'm sending a complimentary tech to get you back online. Your dispatch is currently scheduled for our earliest available slot: Friday, Apr 15, 2022 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Thanks,
Liz
- 3 years ago
Hi Liz.
Charles came over and found underground wire was damaged. That fixed the problem. Thank you for your help. Charles was outstanding tech. I appreciate everyone’s insight. I’ll be mailing the modem back asap.
Todd
Good morning TFH721,
Thank you for reaching out and sharing what you've tried so far. I'm sending you a replacement modem first to see if that gets you back online. It should arrive in a few days, and you can use its box to return the old one. The return label should be included in the outer pouch. Please let me know how the new modem works out for you.
Thanks,
Liz
- TFH7213 years agoFreshman
Thank you Liz. I will keep you posted.
Todd
- TFH7213 years agoFreshman
Hi Liz. Got the new modem today. Unfortunately still having the same problem.
Todd
- Liz3 years agoModerator
Good morning Todd,
Thank you for this update. I'm sending a complimentary tech to get you back online. Your dispatch is currently scheduled for our earliest available slot: Friday, Apr 15, 2022 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Thanks,
Liz
- TFH7213 years agoFreshman
Hi Liz.
Charles came over and found underground wire was damaged. That fixed the problem. Thank you for your help. Charles was outstanding tech. I appreciate everyone’s insight. I’ll be mailing the modem back asap.
Todd