Forum Discussion
Need to cancel with no ETF
You may want to read the subscriber agreement, section 5, which covers dispute resolution and binding arbitration. You can access the legal materials by clicking on the word "Legal" at the bottom of this site's pages.
"I read here on your forum that it is up to your reps on this forum as to whether or not you "believe" what we are saying. Does this mean you are independent parties?"
Could you provide a link to where you read this?
Hughesnet corporate reps participate in this forum; you can recognize them because they have the word "Moderator" next to their handles. They have more reach than the reps on phone or chat, and are typically very helpful. They are not independent parties; they are Hughesnet employees.
"B-- complaint"
If this refers to the private, 501 nonprofit organization that works as a middleman between consumers and businesses, then the reps on this site will not get involved with your case, because starting a case with that entity means your case will be funneled to a different Hughesnet department.
I am having the same problems . I was promised all this great service and the lag time and overall internet sucks. I wish I had never signed up with them.
You can cancel any time. You will have to pay the fine for canceling early, but that's cheaper than the total amount of a 2 year contract. If you'd like to have a shot at maybe having the fine removed, you will need to work with the Hughesnet reps on this site to troubleshoot the system. If you want to do that, you can open your own ticket by going to https://community.hughesnet.com/category/HNSupport/discussions/TechSupport and providing details of the problems you're experiencing.
You may also want to read the subscriber agreement. It explains the limitations of the system, and it also provides you with a process to resolve grievances with the company.
