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rmarshkc
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5 years ago
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Netflix error NW-2-5

Using a Roku TV and cannot get Netflix to load connection.

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Using a Roku TV and cannot get Netflix to load connection.

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Using a Roku TV and cannot get Netflix to load connection.

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Netflix error NW-2-5","moderationData":{"__ref":"ModerationData:moderation_data:122279"},"body":"

We're having the exact same issue on Roku for Netflix and Amazon Prime.

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We're having the exact same issue on Roku for Netflix and Amazon Prime.

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rmarshkc 

 

Unforutnately, there seems to be an issue for some trying to access streaming services.  It may have to do with the very high congestion with the system right now.  i.e. so many people trying to stream it's causing a digital traffic jam.

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Unforutnately, there seems to be an issue for some trying to access streaming services.  It may have to do with the very high congestion with the system right now.  i.e. so many people trying to stream it's causing a digital traffic jam.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:122281_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464"},"ModerationData:moderation_data:122374":{"__typename":"ModerationData","id":"moderation_data:122374","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:122374":{"__typename":"ForumReplyMessage","uid":122374,"id":"message:122374","revisionNum":1,"author":{"__ref":"User:user:16464"},"readOnly":true,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumTopicMessage:message:122240"},"conversation":{"__ref":"Conversation:conversation:122240"},"subject":"Re: Netflix error NW-2-5","moderationData":{"__ref":"ModerationData:moderation_data:122374"},"body":"

Hello rmarshkc,

\n\n

 

\n\n

Thanks for posting. Our engineers are currently investigating.  Your patience and understanding are much appreciated.

\n\n

 

\n\n

-Liz

\n\n

 

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Hello rmarshkc,

\n\n

 

\n\n

Thanks for posting. Our engineers are currently investigating.  Your patience and understanding are much appreciated.

\n\n

 

\n\n

-Liz

\n\n

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:122374_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:122459":{"__typename":"ModerationData","id":"moderation_data:122459","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:21490":{"__typename":"User","id":"user:21490","uid":21490,"login":"maratsade","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-06-05T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yMTQ5MC04aTNCQUJDNDExNzNEOTlEOUE"},"rank":{"__ref":"Rank:rank:5"},"entityType":"USER","eventPath":"community:ssqng67387/user:21490"},"ForumReplyMessage:message:122459":{"__typename":"ForumReplyMessage","uid":122459,"id":"message:122459","revisionNum":1,"author":{"__ref":"User:user:103351"},"readOnly":true,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:122374"},"conversation":{"__ref":"Conversation:conversation:122240"},"subject":"Re: Netflix error NW-2-5","moderationData":{"__ref":"ModerationData:moderation_data:122459"},"body":"

Ok today my billing cycle restarted and data usage reset. My Netflix is now working. I had run out of data before so I had purchased Tokens but it appears when using them Netflix does not stream. I feel this should be fixed or disclose that it does not work when using Tokens.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-04-07T09:04:37.626-04:00","lastPublishTime":"2020-04-07T09:04:37.626-04:00","metrics":{"__typename":"MessageMetrics","views":3701},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122240/message:122459","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDEyMjQ2MCwxMjI0NjA","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDEyMjQ2MCwxMjI0NjA","node":{"__ref":"ForumReplyMessage:message:122460"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"283","rawBody":"

Ok today my billing cycle restarted and data usage reset. My Netflix is now working. I had run out of data before so I had purchased Tokens but it appears when using them Netflix does not stream. I feel this should be fixed or disclose that it does not work when using Tokens.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:122459_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:122460":{"__typename":"ModerationData","id":"moderation_data:122460","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:122460":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21490"},"id":"message:122460","revisionNum":1,"uid":122460,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:122459"},"conversation":{"__ref":"Conversation:conversation:122240"},"subject":"Re: Netflix error NW-2-5","moderationData":{"__ref":"ModerationData:moderation_data:122460"},"body":"

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

rmarshkc wrote:

Ok today my billing cycle restarted and data usage reset. My Netflix is now working. I had run out of data before so I had purchased Tokens but it appears when using them Netflix does not stream. I feel this should be fixed or disclose that it does not work when using Tokens.

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-04-07T09:06:31.528-04:00","lastPublishTime":"2020-04-07T09:06:31.528-04:00","metrics":{"__typename":"MessageMetrics","views":3661},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122240/message:122460","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"1699","rawBody":"

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

rmarshkc wrote:

Ok today my billing cycle restarted and data usage reset. My Netflix is now working. I had run out of data before so I had purchased Tokens but it appears when using them Netflix does not stream. I feel this should be fixed or disclose that it does not work when using Tokens.

 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:122460_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:122503":{"__typename":"ModerationData","id":"moderation_data:122503","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:122503":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:122503","revisionNum":1,"uid":122503,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:122374"},"conversation":{"__ref":"Conversation:conversation:122240"},"subject":"Re: Netflix error NW-2-5","moderationData":{"__ref":"ModerationData:moderation_data:122503"},"body":"

Hello rmarshkc,

\n\n

 

\n\n

Glad to hear Netflix is working again for you. This was actually addressed yesterday, and today there are other customers, who were in the same boat, also confirming today that Netflix works.

\n\n

 

\n\n

If you have any other concerns, feel free to drop by the community again.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-04-07T12:44:39.891-04:00","lastPublishTime":"2020-04-07T12:44:39.891-04:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":3648},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:122240/message:122503","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"392","rawBody":"

Hello rmarshkc,

\n\n

 

\n\n

Glad to hear Netflix is working again for you. This was actually addressed yesterday, and today there are other customers, who were in the same boat, also confirming today that Netflix works.

\n\n

 

\n\n

If you have any other concerns, feel free to drop by the community again.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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