Forum Discussion

Adamsfamily's avatar
Adamsfamily
New Poster
5 years ago

Network light out no internet

Our internet will not work. Rebooted it. Unplugged it. Network light still out. Internet not working. :((((
Network light
  • Liz's avatar
    Liz
    5 years ago

    Hello Adamsfamily,

     

    Thank you for reaching out. Your best option is to please call 800.347.3272 for support. This community is geared towards our residential customers; the moderators have limited capabilities with business (SME) accounts. We appreciate your understanding.

     

    -Liz

     

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Hang in there until the HN reps on this site come back tomorrow. They can run remote diagnostics on your modem to see what's going on. 

  • Reggie's avatar
    Reggie
    Teaching Assistant
    5 years ago

    They can run remote diagnostics on your modem to see what's going on.

     

    Are the reps working at the office or are they working remotely from home?

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      I believe that either way they have access to software to run diagnostics, but they may clarify this tomorrow. An alternative for the OP is to call or chat and get a diagnostic that way. 

       

      Reggie wrote:

      They can run remote diagnostics on your modem to see what's going on.

       

      Are the reps working at the office or are they working remotely from home?

       

  • Adamsfamily's avatar
    Adamsfamily
    New Poster
    5 years ago
    It says System under the light that’s out. Now Hughesnet is now trying to charge me $200 to come out to fix it. Unbelievable!!!!! Absolutely horrible customer service.
  • Adamsfamily's avatar
    Adamsfamily
    New Poster
    5 years ago
    Nobody reaching out to help. This is absolutely absurd.
    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      5 years ago

      It can take upto 48 business hours before you receive a reply from a Hughesnet Rep since your initial posting.

      You have stated you have a statecode of 12.7.1, tons of things can cause this, so just wait a little bit till a Hughesnet Rep can look into your account and perform diagnostics.