Forum Discussion
Network light out no internet
Our internet will not work. Rebooted it. Unplugged it. Network light still out. Internet not working. :((((
Hello Adamsfamily,
Thank you for reaching out. Your best option is to please call 800.347.3272 for support. This community is geared towards our residential customers; the moderators have limited capabilities with business (SME) accounts. We appreciate your understanding.
-Liz
Hang in there until the HN reps on this site come back tomorrow. They can run remote diagnostics on your modem to see what's going on.
Nobody reaching out to help. This is absolutely absurd.
It can take upto 48 business hours before you receive a reply from a Hughesnet Rep since your initial posting.
You have stated you have a statecode of 12.7.1, tons of things can cause this, so just wait a little bit till a Hughesnet Rep can look into your account and perform diagnostics.
