Forum Discussion

Adamsfamily's avatar
Adamsfamily
New Poster
5 years ago

Network light out no internet

Our internet will not work. Rebooted it. Unplugged it. Network light still out. Internet not working. :((((
Network light
  • Liz's avatar
    Liz
    5 years ago

    Hello Adamsfamily,

     

    Thank you for reaching out. Your best option is to please call 800.347.3272 for support. This community is geared towards our residential customers; the moderators have limited capabilities with business (SME) accounts. We appreciate your understanding.

     

    -Liz

     

maratsade's avatar
maratsade
Distinguished Professor IV

Hang in there until the HN reps on this site come back tomorrow. They can run remote diagnostics on your modem to see what's going on. 

Adamsfamily's avatar
Adamsfamily
New Poster
5 years ago
Nobody reaching out to help. This is absolutely absurd.
  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    5 years ago

    It can take upto 48 business hours before you receive a reply from a Hughesnet Rep since your initial posting.

    You have stated you have a statecode of 12.7.1, tons of things can cause this, so just wait a little bit till a Hughesnet Rep can look into your account and perform diagnostics.