Forum Discussion
New account modem problems
The problems were solved. The tech missed the first appointment due to a break down, but showed up the next day and got the service repaired. Apparently the initial installer had failed to tighten the bolts on the satellite dish, and the modem had a problem as well, so he replaced it. I'm happy that after a month I have service again. Thanks for your help.
Thanks for contacting me.
I'm not able to do what you suggest. I'm using the wifi hotspot on my phone to access the internet on my computer right now. Once I turn on the modem, for some reason I am no longer able to access the internet at all, i.e. neither the satellite connection nor the cellular hotspot works. So I can't access the state code.
Please advise as to next steps. How about sending a tech out since I'm paying for a new service that is unusable?
The page that contains the State Code is an internal modem page. It's not something that can be accessed through the internet. The only way to access the page is by using a device that is directly connected to the HughesNet modem, whether by WiFi or LAN cable, though a LAN cable connection is preferable in case there is some sort of issue with WiFi.
So, if the HughesNet modem is not plugged in, please plug it in. Then, after waiting for at least five minutes, which will give the modem time to settle, try connecting to the page Damian indicated (192.168.0.1 or systemcontrolcenter.com), which will have the State Code, which is in the System Summary box near the top of the page. NOT the diagnostic code, but the State Code.
Again, it's preferable to do this with a device that is connected directly to the HughesNet modem with a LAN cable, but if you don't have that ability, please try with a device connected via WiFi. If you can only do this via WiFi and the the hotspot is causing problems doing so, please temporarily turn off the hotspot until you're able to retrieve the needed information from the HugheNet modem page.
Once you've retrieved the needed info you can unplug the HughesNet modem so that you can again use your hotspot without interference from the modem.
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Just for info, the reason the HughesNet modem is causing problems with your hotspot is because two or more WiFi sources of the same band will interfere with each other. i.e. both sources are broadcasting on the 2.4GHz band and/or the 5GHz band. The HughesNet modem broadcasts on both bands, and your hotspot surely at least broadcasts on the 2.4GHz band. If the hotspot says it's "dual band", that means it broadcasts on both the 2.4GHz and 5GHz bands.
OK, the state code is 12.7.1
Thank you for providing me with this information. Originally, I had stated that your issue did not appear to be weather-related, as the weather in your area was not poor at that time I ran diagnostics. I had a suspicion because your system light was off but everything else was still illuminated. This means the equipment is most likely operational and the problem lies with signal/transmission. I now see that there has been persistent cloud coverage in your area. The state code you just posted is associated with an error in our greeting system between all points of transmission. This error happens when there is heavy tree coverage or cloud coverage that causes an interuption in this process. On top of this, you state the service worked for about a week and then began to have issues right when the cloud coverage started, according to your local forecast. At this time, the best thing we can do is wait for the weather to clear and run diagnostics again. More than likely, the service will return with no issue. I do apologize for the inconvenience.
-Damian
I think it's pretty unlikely that I haven't had internet service for three weeks now because of clouds. First of all, there have been plenty of days here during that period that have had little or no cloud cover. And second of all, none of the marketing materials that I saw about Hughesnet mentioned anything about the service only working on clear days and nights. As for tree cover, it's the same today as it was a month ago when the system was installed, as I'm sure you could guess. Please let me know when I can expect my system to resume working or how I can go about getting a full refund. Thank you.
