Forum Discussion

JBannon's avatar
JBannon
Freshman
5 years ago

New account modem problems

I signed up for Hughesnet about 3 weeks ago. The wifi worked for about a week, and then stopped working. The system light on the modem (second one from the top) no longer lights, so I think it is a m...
  • JBannon's avatar
    JBannon
    5 years ago

    The problems were solved. The tech missed the first appointment due to a break down, but showed up the next day and got the service repaired. Apparently the initial installer had failed to tighten the bolts on the satellite dish, and the modem had a problem as well, so he replaced it. I'm happy that after a month I have service again. Thanks for your help.

Damian's avatar
Damian
Moderator

JBannon,

 

Thank you for providing me that information. I was successfully able to schedule an appointment for Monday, May 18, 2020 between 02:00 PM-05:00 PM. The scheduling department will call you to confirm this appointment. Once they do, you can change the scheduled date as needed. Also, the fee has been waived due to the amount of time you have been without service. For further compensation, you will need to call our support line. 

 

Please update us here as soon as the repair is complete. I am confident the technician will be able to resolve this. 

 

-Damian 

JBannon's avatar
JBannon
Freshman
5 years ago

The problems were solved. The tech missed the first appointment due to a break down, but showed up the next day and got the service repaired. Apparently the initial installer had failed to tighten the bolts on the satellite dish, and the modem had a problem as well, so he replaced it. I'm happy that after a month I have service again. Thanks for your help.

  • Damian's avatar
    Damian
    Moderator
    5 years ago

    JBannon,

     

     I am very glad to hear this was able to be resolved. Please feel free to reach out again if you ever need assistance in the future.

     

    -Damian