Forum Discussion

Segaofice's avatar
Segaofice
Freshman
5 years ago

I can't log into the mobile app

When I try to log into the mobile app it just tells me opps can't retrieve information. When I put in the wrong info it let's me know, so it knows I have the username and password correct. I also made sure I had the email setup as per the other app help questions here on the forums.
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Hi segaofice,

     

    Thank you for your patience while our devs looked into this mobile app concern. In order to use the mobile app, you'll need to use your child account to log in. So instead of using the shorter account number ending in 21 (your parent account), use the child account SAN ending in 15 to register and log into the mobile app.

     

    If you have other concerns with regards to log in, please let me know.

     

    Thanks,

    Liz

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi segaofice,

     

    Thanks for reaching out, let me check with our devs regarding login and I'll post back once I have any updates or additional questions for you.

     

    -Liz

    • Liz's avatar
      Liz
      Moderator
      5 years ago

      Hi segaofice,

       

      Thank you for your patience while our devs looked into this mobile app concern. In order to use the mobile app, you'll need to use your child account to log in. So instead of using the shorter account number ending in 21 (your parent account), use the child account SAN ending in 15 to register and log into the mobile app.

       

      If you have other concerns with regards to log in, please let me know.

       

      Thanks,

      Liz

      • Segaofice's avatar
        Segaofice
        Freshman
        5 years ago
        I will try that when I get home and report back if that works, thank you.