Forum Discussion

Advanced Tutor

8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...

macsociety
7 years ago
My repoint to ES17 is done. Promising for sure.

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)

So... so far so good. Thanks Hughes for getting things back on track.

https://testmy.net/quickstats/macsociety

TJ

Advanced Tutor

The gal at Hughes had me run multiple Combined tests that did smaller than 25 but you will also see I ran those also as I remember seeing elsewhere it is good to run 25MB. Reason I did not always is the speed became so slow, downloading 25MB would not finish (lol). So I had to run a smaller one just to get an idea of speed. Which was bad. grin. TJ

Advanced Tutor

8 years ago

I also ran the tests at the myhughesnet.com site which were also low low... 2Mbps for the two she had me do.

So I ran all sorts of tests that she asked me to do.

TJ

Liz
Moderator
8 years ago
Hi macsociety,

Thanks for posting and welcome to the community! There are some speed test results in there we can use, I can escalate your case to engineering. I'll post back once I have any news to share or instructions.

Your patience and understanding are much appreciated.
- macsociety
  Advanced Tutor
  8 years ago
  Yes, please folks... start or continue on with your own threads. This one is getting too long and poluted with too much.
  
  As this is my thread, I will continue posting my own experiences. Others, please start your own. Thank you....
  
  I was away on the weekend since Friday afternoon so did not get back to testing until Sunday. Sunday was good #s... today was fine in AM but I went to a crawl in the evening, like past. Had to reset modem by unplugging from power as my system was so slow on uploads it was not allowing me to even browser websites and downloads were down in the 1Mbps range.
  
  But, the OK news is a modem reset my speeds are restored. I figured I would still report my report so mods like Liz can see.
  
  http://testmy.net/quickstats/macsociety
  
  Regards
  TJ
  - TripleMRanch
    Junior
    8 years ago
    Cause I am from northern California? Ok off your thread
- macsociety
  Advanced Tutor
  8 years ago
  Thank you Liz. TJ
  - macsociety
    Advanced Tutor
    8 years ago
    Also want to just note... other than emails and browsing the web, basic facebook, that is the only thing working for me. Anything video, plain never starts. I can visit youtube and try to watch a 144p low rez video, never even starts most the time and when it does, buffers out left and right. Sorry, don't think they have lower rez than 144p <grin>. So even with a speedtest right when my speed degrades, which is all day long, the speed may show 5Mbps down but... that should be fine to watch youtube 144p. Does not happen. So something else is off too. Maybe my whole connection is so poor that non of this other than email and basic browsing will work until Hughes gets me fixed up. TJ
- macsociety
  Advanced Tutor
  8 years ago
  Hi Liz, do you happen to know if they did anything today?
  Over the weekend Hughes left me a message to call today to the level 4 support (I think they called it) and I spoke with them this AM. The gal I spoke with said she did something with the modem and asked me to run 3 speed tests from myhughesnet.com site. All 3 were bad and all over the place. Basically 2Mbps, 11Mbps, and 7Mbps. She said something is off and she is escalating my info up higher than her, and said 2 to 3 days someone will call me.
  
  Then I left and came back and I ran a testmy.net a couple time so far and all seems much better, although no one call me back so I wonder if just a fluke I am getting better speeds right now and will die again soon or...
  
  Anyway, I am on the same settings as before and worried about that Outroute ID 7 as someone said that is like a backup one and is slower or something.
  
  Satellite Name EchoStar-19-NAD
  Gateway ID 8
  Beam ID 55
  Outroute ID 7
  
  Any words of wisdom would be nice.
  
  Is someone still going to call me or did they do something to make my speeds better? Maybe it is a fluke right now and things seem speedier.
  
  TJ
  - macsociety
    Advanced Tutor
    8 years ago
    Update.... scratch last message. Speeds are horrendous again. Actually, even slower that slower than molasses. Last test 25MB download took forever and a day to take. 1.2Mbps.... Sure hope to hear from Hughes soon. Can't even browse web barely. Took many attempts to just send this message!
    
    When I did briefly have faster speeds, I was excited! Hoping that when things get ironed out, this will be the norm and will be nice to have Hughes again! (I was a past customer)
    
    TJ