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macsociety's avatar
macsociety
Advanced Tutor
9 years ago
Solved

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    8 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

macsociety's avatar
macsociety
Advanced Tutor
9 years ago

Update.... scratch last message. Speeds are horrendous again. Actually, even slower that slower than molasses. Last test 25MB download took forever and a day to take. 1.2Mbps.... Sure hope to hear from Hughes soon. Can't even browse web barely. Took many attempts to just send this message!

 

When I did briefly have faster speeds, I was excited!  Hoping that when things get ironed out, this will be the norm and will be nice to have Hughes again! (I was a past customer)

 

TJ

macsociety's avatar
macsociety
Advanced Tutor
9 years ago

Liz.....

 

Things are at least usable this AM for basic web browsing.  Yesterday was really bad.  1.2 Mbps download speed and sporatic at that made for a tough day.  Could not even get onto the Hughes community to send my message was agravating for sure.  This AM at least I can get online.  I work from home so need at least web browsing and email or I am out of commission.

 

Would be nice to at least hear back my messages have been received and I am in some que to be looked at.  

 

Hoping for the best.... I have worked in tech support before, was my main profession, so always polite to those when I talk to them on the phone.  It is nice though when it seems someone is working on it and they are keeping us abreast of the "whats going on".  Would rather know it is an issue and may take some time to fix versus being left in the dark guessing that.

 

So hoping to see a good customer service experience with Hughes with my issue.

 

TJ