New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
You are not the only one I have the same issues since 9-16-17. Every day I have ran Hughes net speed test and get very slow speeds. It is annoying promised speeds of 25 go to get .39. I am in the Placerville area and had a local company install my service I have called a couple times did all the test and was referred to the engineer dept. Don't hold your breath thinking they will rush to fix your issues. First time I was told I would be contacted that day iron for sure the next. A couple days later I called back and had to go through all the test again to even an advance tech to be referred to the engineers dept again. Well that was last Monday and I checked again last Friday to be told I should be contacted by 10-10-17. They track the speed test through the hughesnet speedtest so I suggest using that test. Good luck
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molasses)","id":"message:84172","revisionNum":1,"repliesCount":296,"author":{"__ref":"User:user:47070"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84172"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84172"},"body@stripHtml({\"truncateLength\":200})":" Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...","body@stringLength":"1144","rawBody":"
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.
Kind of stinks since it was just installed yesterday.
Anyway, last speed test I ran was 1.1Mbps down. Sheesh.
Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.
Kind of stinks since it was just installed yesterday.
Anyway, last speed test I ran was 1.1Mbps down. Sheesh.
Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.
"},"Conversation:conversation:84172":{"__typename":"Conversation","id":"conversation:84172","solved":true,"topic":{"__ref":"ForumTopicMessage:message:84172"},"lastPostingActivityTime":"2018-01-23T10:14:12.521-05:00","lastPostTime":"2018-01-23T10:14:12.521-05:00","unreadReplyCount":296,"isSubscribed":false},"ModerationData:moderation_data:84172":{"__typename":"ModerationData","id":"moderation_data:84172","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:84172_1":{"__typename":"Revision","id":"revision:84172_1","lastEditTime":"2017-09-29T14:06:10.703-04:00"},"ForumReplyMessage:message:84628":{"__typename":"ForumReplyMessage","id":"message:84628","conversation":{"__ref":"Conversation:conversation:84172"},"author":{"__ref":"User:user:47581"},"revisionNum":1,"uid":84628,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84628"},"parent":{"__ref":"ForumTopicMessage:message:84172"},"body":"You are not the only one I have the same issues since 9-16-17. Every day I have ran Hughes net speed test and get very slow speeds. It is annoying promised speeds of 25 go to get .39. I am in the Placerville area and had a local company install my service I have called a couple times did all the test and was referred to the engineer dept. Don't hold your breath thinking they will rush to fix your issues. First time I was told I would be contacted that day iron for sure the next. A couple days later I called back and had to go through all the test again to even an advance tech to be referred to the engineers dept again. Well that was last Monday and I checked again last Friday to be told I should be contacted by 10-10-17. They track the speed test through the hughesnet speedtest so I suggest using that test. Good luck","body@stringLength":"828","rawBody":"You are not the only one I have the same issues since 9-16-17. Every day I have ran Hughes net speed test and get very slow speeds. It is annoying promised speeds of 25 go to get .39. I am in the Placerville area and had a local company install my service I have called a couple times did all the test and was referred to the engineer dept. Don't hold your breath thinking they will rush to fix your issues. First time I was told I would be contacted that day iron for sure the next. A couple days later I called back and had to go through all the test again to even an advance tech to be referred to the engineers dept again. Well that was last Monday and I checked again last Friday to be told I should be contacted by 10-10-17. They track the speed test through the hughesnet speedtest so I suggest using that test. Good luck","kudosSumWeight":0,"repliesCount":3,"postTime":"2017-10-08T23:51:23.207-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:84628_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8858},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw4NDYzMiw4NDYzMg","node":{"__ref":"ForumReplyMessage:message:84632"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742462231836":{"__typename":"CachedAsset","id":"theme:customTheme1-1742462231836","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
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New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:84632"},"body":"
ike0224 -
Also in Placerville, I'll likely be cancelling shortly unless something happens to bring it back to the way it was a few weeks ago.
Just wanted to mention Verizon has a home internet/wifi service that uses their LTE signal and is an alternative option for us. Assuming that you get a decent Verizon signal where you are at.
Also in Placerville, I'll likely be cancelling shortly unless something happens to bring it back to the way it was a few weeks ago.
Just wanted to mention Verizon has a home internet/wifi service that uses their LTE signal and is an alternative option for us. Assuming that you get a decent Verizon signal where you are at.
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Also in Placerville, I'll likely be cancelling shortly unless something happens to bring it back to the way it was a few weeks ago.
Just wanted to mention Verizon has a home internet/wifi service that uses their LTE signal and is an alternative option for us. Assuming that you get a decent Verizon signal where you are at.
Tonight is pretty bad. Wife and I can't even browser the web at the same time. Nice holiday weekend and we can't chill out and enjoy the internet. ;-(
Last 25MB testmy.net failed to even complete and the one before that was 1.6Mbps.
Unfortunately if Hughes did make adjustments, they appear to not have made a difference. I just reset by modem again and no differences. ;-(
Also in Placerville, I'll likely be cancelling shortly unless something happens to bring it back to the way it was a few weeks ago.
Just wanted to mention Verizon has a home internet/wifi service that uses their LTE signal and is an alternative option for us. Assuming that you get a decent Verizon signal where you are at.
Tonight is pretty bad. Wife and I can't even browser the web at the same time. Nice holiday weekend and we can't chill out and enjoy the internet. ;-(
Last 25MB testmy.net failed to even complete and the one before that was 1.6Mbps.
Unfortunately if Hughes did make adjustments, they appear to not have made a difference. I just reset by modem again and no differences. ;-(
TJ
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Good morning folks,
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Thank you for your updates, we've relayed your feedback to the engineers. We're waiting on confirmation from the appropriate people on whether the network adjustments slated for Saturday were completed on beam 55.
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Your patience and understanding are much appreciated.
Thank you for your updates, we've relayed your feedback to the engineers. We're waiting on confirmation from the appropriate people on whether the network adjustments slated for Saturday were completed on beam 55.
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Your patience and understanding are much appreciated.
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\n
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