Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

Liz, thought I would report an oddity.

So I reported yesterday was my 1st good day.  All seemed good today up until around 3ish.... felt all started slowing up.  Ran a test at 4:27 and was slow, down in the 2Mbps range.  Like past weeks.  So did a admin reset from 192.168.0.1 and ran another test.  Same slow 2Mbps range.  So pulled the plug on the modem, left unpowered for a couple minutes, rebooted all and tested again.  Was back to decent speeds.  Not sure how long it will hold but figured I would report this.  

 

http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

 

TJ

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    8 years ago

    macsociety

     

    Tomorrow if it starts slowing down, can you avoid pulling the plug and run tests and let us know what happens over time?  Get 2-3 days of that if it continues, and attempt 2-3 days of removing power and inform us of the results...

    • macsociety's avatar
      macsociety
      Advanced Tutor
      8 years ago
      C0RR0SIVE wrote:

      macsociety

       

      Tomorrow if it starts slowing down, can you avoid pulling the plug and run tests and let us know what happens over time?  Get 2-3 days of that if it continues, and attempt 2-3 days of removing power and inform us of the results...

      Hi C0RR0SIVE, I will be able to do that today but I head out tomorrow afternoon to get my Geek down and attending a yearly Amiga (remember Commodore Computers from the olden days) Computer Faire.  I have been using computers since the 70s so enjoy my retro Atari, Commodore, and Amiga systems from days gone by.  ;-)

       

      But when I get back I will try this.  Thanks for the note.

       

      TJ

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        If you meet The 8-bit Guy, get his autograph for me~!!! :D J/k >.>

    • ecoalex2's avatar
      ecoalex2
      Tutor
      8 years ago

      I seem to be the next victim. The service was unusable for an hour last nite, I rebooted the modem - no help.

      This morming I usually have 30+ Mbs speed, now in the 20's..

      This is a disappointment after a great service until 2 weeks ago. Now sometimes unusable.

      What changed?

      Data- http://testmy.net/quickstats/ecoalex

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Hi Alex,

         

        Thanks for this update, I'll let the engineers know. Curious, before you run the testmy.net tests are you selecting the 25 MB test file size?