Forum Discussion

Advanced Tutor

8 years ago

Solved

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...

Distinguished Professor IV

8 years ago

beckyfairless33

Try turning off, or pausing, the Video Data Saver to see if that makes a difference when streaming. You can do so through the HughesNet Usage Meter (the Video Settings tab), or by signing in to the HughesNet myAccount site and clicking on the Settings tab.

What is Video Data Saver?

macsociety

Advanced Tutor

8 years ago

Liz, thought I would report an oddity.

So I reported yesterday was my 1st good day. All seemed good today up until around 3ish.... felt all started slowing up. Ran a test at 4:27 and was slow, down in the 2Mbps range. Like past weeks. So did a admin reset from 192.168.0.1 and ran another test. Same slow 2Mbps range. So pulled the plug on the modem, left unpowered for a couple minutes, rebooted all and tested again. Was back to decent speeds. Not sure how long it will hold but figured I would report this.

http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

C0RR0SIVE
Associate Professor
8 years ago
macsociety

Tomorrow if it starts slowing down, can you avoid pulling the plug and run tests and let us know what happens over time? Get 2-3 days of that if it continues, and attempt 2-3 days of removing power and inform us of the results...
- ecoalex2
  Tutor
  8 years ago
  I seem to be the next victim. The service was unusable for an hour last nite, I rebooted the modem - no help.
  This morming I usually have 30+ Mbs speed, now in the 20's..
  This is a disappointment after a great service until 2 weeks ago. Now sometimes unusable.
  What changed?
  Data- http://testmy.net/quickstats/ecoalex
  - Liz
    Moderator
    8 years ago
    Hi Alex,
    
    Thanks for this update, I'll let the engineers know. Curious, before you run the testmy.net tests are you selecting the 25 MB test file size?
- macsociety
  Advanced Tutor
  8 years ago
  C0RR0SIVE wrote:
  macsociety
  
  Tomorrow if it starts slowing down, can you avoid pulling the plug and run tests and let us know what happens over time? Get 2-3 days of that if it continues, and attempt 2-3 days of removing power and inform us of the results...
  Hi C0RR0SIVE, I will be able to do that today but I head out tomorrow afternoon to get my Geek down and attending a yearly Amiga (remember Commodore Computers from the olden days) Computer Faire. I have been using computers since the 70s so enjoy my retro Atari, Commodore, and Amiga systems from days gone by. ;-)
  
  But when I get back I will try this. Thanks for the note.
  
  TJ
  - C0RR0SIVE
    Associate Professor
    8 years ago
    If you meet The 8-bit Guy, get his autograph for me~!!! :D J/k >.>

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Support","parent":{"__ref":"Category:category:HNSupport"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:ssqng67387"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:HNSupport"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.hughesnet.com/t5/s/ssqng67387/images/bi0xMS1qUHA3ZXA?image-coordinates=0%2C0%2C130%2C130\"}"},"eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/"},"ForumTopicMessage:message:84172":{"__typename":"ForumTopicMessage","uid":84172,"subject":"New Gen 5 owner in Northern California (slow as molasses)","id":"message:84172","revisionNum":1,"repliesCount":296,"author":{"__ref":"User:user:47070"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84172"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84172"},"body@stripHtml({\"truncateLength\":200})":" Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...","body@stringLength":"1144","rawBody":"

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.

Kind of stinks since it was just installed yesterday.

Anyway, last speed test I ran was 1.1Mbps down. Sheesh.

Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.

http://testmy.net/stats/?&t=u&d=09292017&x=2&l=25&q=macsociety

In case this can help.... I am pointed at:

Satellite NameEchoStar-19-NAD

Gateway ID8

Beam ID55

Outroute ID7

Thanks for the ear.

Thomas

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Liz, thought I would report an oddity.

http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

","body@stringLength":"1009","rawBody":"

, thought I would report an oddity.

http://testmy.net/stats/?&t=u&l=25&z=74&q=macsociety

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beckyfairless33

What is Video Data Saver?

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What is Video Data Saver?

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My repoint to ES17 is done. Promising for sure.

As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)

So... so far so good. Thanks Hughes for getting things back on track.

https://testmy.net/quickstats/macsociety

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Including POS systems, ATMs, printers, computers, LAN systems, factory automated control systems, parking control systems, security control systems, and HVAC control systems.","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-12-03T03:00:00.000-05:00"}},"ForumTopicMessage:message:97966":{"__typename":"ForumTopicMessage","uid":97966,"subject":"HOLD HUGHESNET ACCOUNTABLE Oklahoma Senate Bill 1514-Amending the Oklahoma Consumer Protection Act","id":"message:97966","revisionNum":1,"repliesCount":9},"Conversation:conversation:97966":{"__typename":"Conversation","id":"conversation:97966","solved":true,"topic":{"__ref":"ForumTopicMessage:message:97966"},"lastPostingActivityTime":"2018-04-02T22:08:19.807-04:00","lastPostTime":"2018-04-02T22:08:19.807-04:00","unreadReplyCount":9},"ModerationData:moderation_data:98035":{"__typename":"ModerationData","id":"moderation_data:98035","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:98035":{"__typename":"ForumReplyMessage","uid":98035,"id":"message:98035","revisionNum":1,"author":{"__ref":"User:user:9939"},"readOnly":true,"repliesCount":2,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:97994"},"conversation":{"__ref":"Conversation:conversation:97966"},"subject":"Re: HOLD HUGHESNET ACCOUNTABLE Oklahoma Senate Bill 1514-Amending the Oklahoma Consumer Protection Act","moderationData":{"__ref":"ModerationData:moderation_data:98035"},"body":"

Le'sigh, another one that wont read the contract.

http://legal.hughesnet.com/

1.1 SPEED CLAIMS AND DISCLAIMERS.

HughesNet service is available in the contiguous U.S., Alaska and Puerto Rico. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy.

The listed speeds are only available in the footprint of the EchoStar XVII and EchoStar XIX Satellites. The HughesNet Gen5 Service with speeds of up to 25 mbps down and 3 mbps up is available within the contiguous United States. Speeds in parts of Alaska will be slower.

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Sigh yourself...

Small print won't save you on this one.

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Sigh yourself...

Small print won't save you on this one.

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I've had technicians out here several times reaiming satellite. I have heard the same canned excuses from their poor representatives...I have accepted that after 12 months that HUGHESNET just can't accomplish what they adverstise where I live. Contract up...i go strictly to cell data which is 4x as fast as the speed provided. You say they will work to improve...I again say 12 months with no progress....

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Hi NotHappy

I reviewed your account again and see that we've already done the repoint, which was the final option we had for improving your service. Rather than circle around to the same responses,I have placed a note on your account that will allow you to cancel your service with no termination fee. You will not need to wait those 12 months and can go ahead and cancel today (you'll need to call 8663473292, request to speak to account management to cancel and reference case # 110981889 to the account management agent you speak with.

Thank you,

Amanda

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Thank you, Amanda. I will make that call tomorrow.

Have a great evening!

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macsociety

Tomorrow if it starts slowing down, can you avoid pulling the plug and run tests and let us know what happens over time? Get 2-3 days of that if it continues, and attempt 2-3 days of removing power and inform us of the results...

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2017-10-19T04:50:41.318-04:00","lastPublishTime":"2017-10-19T04:50:41.318-04:00","metrics":{"__typename":"MessageMetrics","views":10230},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:84172/message:85196","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDg1MjA2LDg1MjA2","node":{"__ref":"ForumReplyMessage:message:85206"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDg1MjA2LDg1MjE2","node":{"__ref":"ForumReplyMessage:message:85216"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:85206":{"__typename":"ModerationData","id":"moderation_data:85206","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464"},"ForumReplyMessage:message:85206":{"__typename":"ForumReplyMessage","uid":85206,"id":"message:85206","revisionNum":1,"author":{"__ref":"User:user:25218"},"readOnly":true,"repliesCount":17,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:85196"},"conversation":{"__ref":"Conversation:conversation:84172"},"subject":"Re: New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85206"},"body":"

I seem to be the next victim. The service was unusable for an hour last nite, I rebooted the modem - no help.

This morming I usually have 30+ Mbs speed, now in the 20's..

This is a disappointment after a great service until 2 weeks ago. Now sometimes unusable.

What changed?

Data- http://testmy.net/quickstats/ecoalex

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Hi Alex,

Thanks for this update, I'll let the engineers know. Curious, before you run the testmy.net tests are you selecting the 25 MB test file size?

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C0RR0SIVE wrote:
macsociety

Tomorrow if it starts slowing down, can you avoid pulling the plug and run tests and let us know what happens over time? Get 2-3 days of that if it continues, and attempt 2-3 days of removing power and inform us of the results...

Hi C0RR0SIVE, I will be able to do that today but I head out tomorrow afternoon to get my Geek down and attending a yearly Amiga (remember Commodore Computers from the olden days) Computer Faire. I have been using computers since the 70s so enjoy my retro Atari, Commodore, and Amiga systems from days gone by. ;-)

But when I get back I will try this. Thanks for the note.

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If you meet The 8-bit Guy, get his autograph for me~!!! :D J/k >.>

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