Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

alv7722's avatar
alv7722
Freshman
8 years ago

I just had installation today. Am getting speeds of .16-.34mps. Had to reinstall my crappy Century Link DSL to be able to use internet. "support" just had me run speed tests on testmy.net, said they would call back in 1-3 business days!!  I now suspect the people are crooks, and want my payment back.  Will put amount in dispute with my CC company. Discover has been pretty good on reversing charges when "nothing of value" has been delivered!!

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    alv7722

     

    If you would like to utilize this support site to address your speed issues, please create a new topic in the Tech Support section.  

    • TripleMRanch's avatar
      TripleMRanch
      Junior
      8 years ago

      Hey Gabe as of microsoft 10 you need the internet to get the to the microsoft solitaire collection and because I signed up for gen 5 which is a piece of crap I am stuck with a 2 year contract **bleep**

      • MarkJFine's avatar
        MarkJFine
        Professor
        8 years ago

        TripleMRanch

        And yet you're still here... whinging, cursing, complaining, and pointing fingers to everyone; but still not bothering to lift a finger to help yourself.

    • alv7722's avatar
      alv7722
      Freshman
      8 years ago

      Been on the phone with "tech support". They claimed they will "call me back" within 1-3 business days!  Reading this thread, I suspect they do not have a fix. Also been on the phone with acct mngmt, they claim there is no way to get my $430 payment back and will be charged an add'l $400 for cancelling 'service' I never received. If they took my money, knowing they could not provide the service, it would be called FRAUD!!  I am still open to someone with a brain calling me that they have a fix, but in the meantime, I have had to go back to my Century Link DSL, which I was soooooo looking forward to cancelling. 

      • MarkJFine's avatar
        MarkJFine
        Professor
        8 years ago

        Too many people continuing to redirect the OPs thread without listening to the advice of others and create their own.

        Unfortunately, perhaps it's time to close this one.