Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
I just had installation today. Am getting speeds of .16-.34mps. Had to reinstall my crappy Century Link DSL to be able to use internet. "support" just had me run speed tests on testmy.net, said they would call back in 1-3 business days!! I now suspect the people are crooks, and want my payment back. Will put amount in dispute with my CC company. Discover has been pretty good on reversing charges when "nothing of value" has been delivered!!
If you would like to utilize this support site to address your speed issues, please create a new topic in the Tech Support section.
Hey Gabe as of microsoft 10 you need the internet to get the to the microsoft solitaire collection and because I signed up for gen 5 which is a piece of crap I am stuck with a 2 year contract **bleep**
And yet you're still here... whinging, cursing, complaining, and pointing fingers to everyone; but still not bothering to lift a finger to help yourself.
Been on the phone with "tech support". They claimed they will "call me back" within 1-3 business days! Reading this thread, I suspect they do not have a fix. Also been on the phone with acct mngmt, they claim there is no way to get my $430 payment back and will be charged an add'l $400 for cancelling 'service' I never received. If they took my money, knowing they could not provide the service, it would be called FRAUD!! I am still open to someone with a brain calling me that they have a fix, but in the meantime, I have had to go back to my Century Link DSL, which I was soooooo looking forward to cancelling.
It's in the contract that speeds aren't guaranteed and that cancelation before 2 years is up results in an ETF.
