Forum Discussion

macsociety's avatar
macsociety
Advanced Tutor
8 years ago

New Gen 5 owner in Northern California (slow as molasses)

Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills.  Service installed yesterday.  Slow very slow speeds.  Called tech support at Hughes today and they said they will esca...
california
Gen5
Performance
slow
  • macsociety's avatar
    macsociety
    7 years ago

    My repoint to ES17 is done.  Promising for sure.

     

    As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.

     

    Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.

     

    What appears to have suffered in the switch back to ES17 is uploads so far.  I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps.  I can live with that.  ;-)  

     

    So... so far so good.  Thanks Hughes for getting things back on track.  

     

    https://testmy.net/quickstats/macsociety

     

    TJ

needhelp's avatar
needhelp
Freshman

You and i are in the same boat........... same area/same problem.  Signed up on new Gen5  about 2 months ago. Worked fine for maybe 2 or 3 weeks then the bottom fell out.  I now get speeds likie .10Kbps/download  0/kbs upload.  Got the same run around with tech support.  Finallay got some answers about a week+ ago.  Are you ready for this -- having some kind of alingment (?) problem or problem with sat.  They are working on it. SAID THEY MAYBE HAVE IT FIXED IN A MONTH!!!  In the mean time you and i could walk faster and have a one on one chat with whoever we are trying deal with on the system.  I AM NOT HAPPY.!! By the way sometimes it works for a few minutes but still only around 1 to 4 Mbps. 

maratsade's avatar
maratsade
Distinguished Professor IV
8 years ago

There are issues with some of the beams.  They are working on them; give them a break.  If you would like someone to look at your specific issues, create your own thread. 

 

needhelp wrote:

You and i are in the same boat........... same area/same problem.  Signed up on new Gen5  about 2 months ago. Worked fine for maybe 2 or 3 weeks then the bottom fell out.  I now get speeds likie .10Kbps/download  0/kbs upload.  Got the same run around with tech support.  Finallay got some answers about a week+ ago.  Are you ready for this -- having some kind of alingment (?) problem or problem with sat.  They are working on it. SAID THEY MAYBE HAVE IT FIXED IN A MONTH!!!  In the mean time you and i could walk faster and have a one on one chat with whoever we are trying deal with on the system.  I AM NOT HAPPY.!! By the way sometimes it works for a few minutes but still only around 1 to 4 Mbps. 

 

  • ecoalex2's avatar
    ecoalex2
    Tutor
    8 years ago

    Beam 55 Mt Ranch, Ca. 10.22.17 11:00 Am Pst

    Unusable last nite, graphics wwouldn't load, 38 Mbs at 7 Am Sunday Morn, now 3 Mbs.

    Almost modem reboot time.

    There are satellite problems I read, more subscribers on other Beams affected..

    I am curious if Alan (ElDorado Sat) is having problems also?

    http://testmy.net/quickstats/ecoalex

     

    • El Dorado Netwo's avatar
      El Dorado Netwo
      Advanced Tutor
      8 years ago
      ecoalex2 wrote:

       

      I am curious if Alan (ElDorado Sat) is having problems also?

      http://testmy.net/quickstats/ecoalex

       

      Our office system was way down, until this last week around October 17. Today running at about 40 ~ 50 Mbps down:

      testmy.net/quickstats/ElDoradoNetworks  

      Gateway ID 8

      Beam ID 55

      Outroute ID 9

      IP Gateway: J2GIL055HNSIGW0103

      BTW, I should add that I use the "Combined" Automatic test, which runs up to the 200 MB test download. To me, this is a more accurate test than the fixed 25 MB test of how large, sustained downloads like streaming video might behave.

       

       

      • ecoalex2's avatar
        ecoalex2
        Tutor
        8 years ago

        Thanks Alan for your info.

        I start out at 32 Mbs or so around 7 Am, then the service degrades during the day, then at nite I must reboot the modem to get about 3 Mbs, sometimes it doesn't remedy the unusable to slow but usable.

        I have the 2nd, or 3rd tier plan.- 38 Mbs speed max, I see that early Ams then no more during the day,

        I use the 44Mbs Testmytest file load..

        I just rebooted the modem after 3 - 1Mbs speed results, After the reboot- 16Mbs..

        I know it will degrade again, probably have to reboot the modem again about 7 Pm.

         

        I am curious as to your evening speed tests , as mornings for most on Beam 55 is the highest speed, then it consistanly degrades.

         

        What is your take on the problem?

         

        A 200 Mbs test is too long for me, it would take  minutes..

         

        Thanks again ;)

  • macsociety's avatar
    macsociety
    Advanced Tutor
    8 years ago
    maratsade wrote:

    There are issues with some of the beams.  They are working on them; give them a break.  If you would like someone to look at your specific issues, create your own thread. 

     

     

    Yes, to those with issues, may be best you create your own thread.  Although each of us may have similar issues, they may level out for some while not the others, and I would like to close-out mine once I get a week or two of OK connections w/o the loss of speed at night, I woud like to close-out this thread.

     

    Plus I feel it is important to keep as level headed as possible and professional in statements and don't appreciate constant attacks on any party trying to help.  Remember I am also a customer and have experience poor connection from day 1 but it seems Hughes is trying to help and I have seen some changes since.  

     

    Guessing we may still see a few more ups and downs but in time all will settle down.

     

    Regards, TJ