Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
If you want out of your contract try handling it like a court case.
1 File a case. (Start a new thread.)
2 Prove your case. ( Do all the troubleshooting you need to prove your service does not work.)
After you have done what is asked of you there MAY be a compromise. If not you will know you have done all you could to resolve the issue.
Edit: IMO this is the best way to handle most issues.
Don't have to prove anything! They finally admitted it doesn't work, and even told me why!! It is bad weather in Montana!!!!! News Flash!!!!!: Montana is going to have bad weather for most of the next several months!!
I would be OK with the service if it even performed to 25% of what is advertised.
The tests they keep asking y'all for are a JOKE, just to keep stringing you along so you won't insist on refunds!!
alv7722 wrote:The tests they keep asking y'all for are a JOKE, just to keep stringing you along so you won't insist on refunds!!
Are you on Beam 55? If not, you're in the wrong topic and might want to start your own for specific help with your problem in your area.
What works here might not work for you. Your problem is not everyone's. Blanket opinions about the HughesNet's overall Gen5 service prerformance based on one, individual experience are far short of the mark and won't get you help with your particular issue.No, It is not a joke. They need to do these test. To find if there is a problem. And if the problem is at Hughesnets end or the customers house.
I am new here, so am not well versed in etiquette for the particular thread. The subject matter is: "New Gen 5 owner in Northern California (slow as molasses)" It does not say "beam 55". It so happens, I found out I am on beam 10, but the problem is the same, extremely poor speed, unusable internet, and no solution. Since there is no known solution, other than the "weather" in Montana, some followers may appreciate knowing they have to provide "Notice" to HughesNet in writing, by 1st class mail if they seek economic redress for a product that does not work. I will no longer post on this thread because it is going nowhere and a waste of time as there is no solution. Though I will be glad to answer questions if they arise.
I have initiated a complaint with the B**, and intend to follow up with complaints to the MD and OR Attorneys General. This company knowlingly sold me, and others on this thread a defective product they have no way to fix. In other words, Fraud!!!! Just my opinion, but I can live with it!
alv7722 wrote:I will no longer post on this thread because it is going nowhere and a waste of time as there is no solution. Though I will be glad to answer questions if they arise.
I have initiated a complaint with the B**, and intend to follow up with complaints to the MD and OR Attorneys General. This company knowlingly sold me, and others on this thread a defective product they have no way to fix. In other words, Fraud!!!! Just my opinion, but I can live with it!
Great. Sincerely, Best of Luck to you in getting your problem solved.
alv7722 wrote:They finally admitted it doesn't work, and even told me why!! It is bad weather in Montana!!!!! News Flash!!!!!: Montana is going to have bad weather for most of the next several months!!
And Hughesnet will work just fine. A temporary outage due to inclement weather is just that...temporary.
alv7722 wrote:I have initiated a complaint with the B**, and intend to follow up with complaints to the MD and OR Attorneys General. This company knowlingly sold me, and others on this thread a defective product they have no way to fix. In other words, Fraud!!!! Just my opinion, but I can live with it!
And by doing so you have now cut yourself off from any resolution here, which you most likely could have gotten.
alv7722 wrote:I will no longer post on this thread because it is going nowhere and a waste of time as there is no solution.
Especially not now, as alluded to above, as filing the complaint stops any help you coul have gotten here, which, again, you most likely could have gotten if you had put forth just a little effort.
alv7722 wrote:Don't have to prove anything! They finally admitted it doesn't work, and even told me why!! It is bad weather in Montana!!!!! News Flash!!!!!: Montana is going to have bad weather for most of the next several months!!
Well, whoever told you Montana was wrong. If you are truly on Beam 10, that gateway is in Cheyenne, Wyoming. And, by "bad weather" they mean monsoon-levels of rain, so also not what you think.
Please stop with the hyperbole.
